- City National Bank (Los Angeles, CA)
- …on candidate experience level* *In Office, Los Angeles, CA. * WHAT IS THE OPPORTUNITY? The Senior CX & Insights Analyst works with product and business unit ... *CLIENT EXPERIENCE & INSIGHTS SENIOR ANALYST - AVP or VP...stakeholders and making recommendations as to how to structure CX research programs and leveraging to ensure the … more
- FirstBank PR (San Juan, PR)
- Senior Business Analyst (Market Research) Customer Experience Strategy Department - FirstBank PR Our Company At FirstBank PR, we strive to be a trusted advisor ... number one place for you. A Brief Overview The Market Research Analyst is responsible for managing, analyzing, and synthesizing third-party research, internal… more
- Warner Bros. Discovery (New York, NY)
- …are supported, here you are celebrated, here you can thrive. Your New Role As an Analyst on the CX Data & Insights team, you will lead the strategy, planning, ... and day-to-day implementation of the CX self-service insights program. You'll design and maintain clear...to both technical and non-technical stakeholders as well as senior leadership. + Strong understanding of current AI landscape,… more
- Bath & Body Works (Reynoldsburg, OH)
- …well as Customer and Consumer sentiment through in-house and vendor-led approaches. The Senior Market Research Analyst is a key partner in providing ... quantitative and qualitative techniques. Preferred experience with: Customer Experience ( CX ) tracking, including NPS and text analytics and Digital/eCommerce… more
- Liberty Latin America (PR)
- **Wht's the role?** As a B2B Customer Experience Analyst , you will be responsible for developing and accomplishing central initiatives to deliver outstanding ... our business customers. You will collaborate cross-functionally to identify CX growth opportunities, optimize operational processes, and enhance end-to-end customer… more
- Capital One (Wilmington, DE)
- Senior Business Manager, Effortless Customer Experiences **Drive the Customer Experience Analytics Strategy for Retail Bank.** This is a unique opportunity to own ... and analysis of the Retail Bank's entire Customer Experience ( CX ) measurement system. Your expertise will not just inform...and analytics used by the Retail Bank President and Senior Leadership Team to set priorities and make investments.… more
- Coinbase (Richmond, VA)
- …regulatory requirements, and consistently deliver high-quality resolutions. As a Senior Analyst , Compliance TMS Operations within the CX Compliance team, you ... and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our...* Advanced degree in business, finance, or customer experience ( CX ) * Proficiency with tools such as Google apps,… more
- Stanford Health Care (Newark, CA)
- …**This is a Stanford Health Care job.** **A Brief Overview** The Business Reporting Analyst is a senior position responsible for identifying data needs and ... Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center...a clear, impactful way. Preferred: Experience with Genesys Cloud CX , NICE inContact, Avaya CMS, Amazon Connect, or similar.… more
- Blue Cross and Blue Shield of Louisiana (Baton Rouge, LA)
- …is preferred for all positions. **POSITION PURPOSE** . The Digital Experience Analyst is responsible for defining and executing against mass and targeted, member ... and the full customer journey + Supports Lead and Senior Digital Experience Analysts in managing a specific set...software tools require + Experience utilizing a breadth of CX Metrics and analytics (including: NPS, eNPS, CSAT, CES,… more
- S&P Global (New York, NY)
- …Level (for internal use):** 12 **Team:** S&P Global Ratings **The role: Agentic AI Senior Software Engineer** **Location:** NJ or NY (2 days onsite a week) **Role ... Summary** This ** Senior role** anchors the **Agentic AI strategy** within the...+ Ability to work across **Product** , **Engineering** , ** CX ** , and **Transformation** teams. **Preferred Qualifications** + Experience… more