- CUNY (New York, NY)
- …(IT) is the division of the Graduate Center responsible for voice, video, and data systems and services. The mission of this unit is to promote, facilitate, ... Services Technician, Level 1 (Provisional) - CUNY Advanced Science Research Center **GENERAL DUTIES** Media Services Technicians under supervision or direction,… more
- Guthrie (Big Flats, NY)
- …services and handles appropriately. + Completes, compiles, and assures accuracy of essential data in various Communications Center and Transfer Center ... Summary The Guthrie Clinic's Pulse Center is a service that will provide critical...observation and monitoring of electronic safety, security and alarm systems for Guthrie's Sayre Campus and any Guthrie entity… more
- Leidos (Indianapolis, IN)
- …seamless integration of contact center technologies, including Salesforce, telecommunication systems , and AI-driven tools + Utilize data analytics and AI ... three years in a leadership role + Proficient in CRM and contact center technologies, particularly Salesforce, VOIP telephony, ACD systems , and AI-driven… more
- CUNY (Brooklyn, NY)
- EOC Office Assistant Level 1 (Multiple Positions) - Brooklyn Educational Opportunity Center **GENERAL DUTIES** - Performs clerical and daily office operations within ... departments of a diverse University environment within an Educational Opportunity Center (EOC). - Provides quality services in a respectful, courteous and… more
- Google (Sunnyvale, CA)
- … deployment and operation teams to ensure that the end-to-end data center automated diagnosis and repair systems are working efficiently and integrated ... a new system from the point of manufacturing to data center delivery. You will do this...the timely and effective detection and repair of these systems . Design and use tools to make data… more
- Leidos (Indianapolis, IN)
- …business. The Leidos Civil team is seeking a forward-thinking, customer-focused, and data -driven **Contact Center Program Manager** to lead resource and ... and implementation plans. + Technology Leadership: Using agile methodologies, oversee contact center technology projects to implement and maintain systems that… more
- Stanford Health Care (Newark, CA)
- …or automation tools (Python, R, VBA). Systems & Platforms: Work with data from contact center platforms such as Genesys, NICE inContact, Avaya, Five9, ... and reports. The ideal candidate has strong analytical skills, proficiency with contact center technologies, and the ability to analyze data across multiple… more
- TEKsystems (Kansas City, MO)
- …Center (TAC) Analyst to + Support US Marine Corps (USMC) enterprise-level data center operations + Enable management, monitoring, incident response and ... + 4 days per week, 10 hour shift + Execution of hybrid cloud data center TAC processes, functions, activities and tasks. + Performs: Incident Management,… more
- Leidos (Indianapolis, IN)
- …on customer feedback and performance data + Understanding of knowledge base systems and their role in supporting contact center operations + Proficiency with ... accuracy, and effectiveness + Analyze customer feedback and contact center data to identify content gaps, trends,...intelligent IVR, chatbots, live chat, VOIP telephony, and ACD systems + Understanding of call center workflows,… more
- City of New York (New York, NY)
- …of Federal, State and City regulations, court decisions and other mandates using Call Center data and resources. Make recommendations to OPPT and FIA executive ... Direct the daily operation of the DSS OPPT Call Center staff and information systems to ensure...procedures. - Direct the accumulation, documentation and analysis of data compiled by the Call Center staff… more