- ZOLL Medical Corporation (Broomfield, CO)
- …route technical issues to the appropriate internal teams (eg, R&D, SRE, Software Support ) using Jira Service Desk and Teams, with appropriate severity ... EMS, hospital, and billing organizations. As a Technical Product Support Specialist II, you will handle more complex technical...App Hosting, Sales) as necessary, using Atlassian Jira Service Desk for handoffs. + Collaborate with other CSO teams… more
- TekSynap (Albuquerque, NM)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Client Support Technician position is responsible for answering calls, logging of incidents in the ... calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs....other needs. + Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is… more
- OrePac Building Products (Wilsonville, OR)
- …POSITION SUMMARY: The Executive Administrative Assistant provides administrative and project support to the Executive Assistant, the Executive Leadership Team, and ... + Employee discount. ESSENTIAL DUTIES & RESPONSIBILITIES: + Provide administrative support to the Executive Assistant, Executive Leadership Team, and corporate… more
- TekSynap (Fort Detrick, MD)
- …incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed ... program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement initiatives. +… more
- CACI International (Annapolis Junction, MD)
- …In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of ... your key responsibilities will include: + Tier 1 (Help Desk ) support for problem identification, diagnosis, and...may not be filled immediately. However, this position is representative of positions within CACI that are consistently available.… more
- ASM Research, An Accenture Federal Services Company (Portland, OR)
- **General Summary** Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of ... Service Desk technicians to resolve and escalate user incidents and...to appropriately refer the problem to the correct IT support group. + Manage hardware assets and track via… more
- WM (Portland, OR)
- …and software. + Knowledge of Software functionality. + Remedy Action Request System (Help Desk System). + Hardware and software support of on board computing ... for IT users desktops and mobile devices. Provides advanced technical support for software and hardware of end-user computing. Provides advanced troubleshooting… more
- Pearson (American Fork, UT)
- …the London and New York stock exchanges (UK: PSON; NYSE: PSO). The **Technical Support Specialist** is responsible for providing first level technical support to ... test centers. The Technician also acts as first level support for our development team and as a resource...actions to correct problems + Coordinates activities with help desk , network services, or other information systems groups. +… more
- Pike Corporation (Plano, TX)
- …IT related incidents with cooperation from other departments within IT Operations + Document support incidents in detail within the Help Desk ticketing system. + ... Summary: This position will serve as the primary IT support specialist for their region. They will also assist...business. Managing escalated incidents and request from the Service Desk and working with other departments within IT Operations.… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service operation as ... act at the contract Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the Incident Management… more