- NANA Regional Corporation (Fort Hood, TX)
- …apply today! **Responsibilities** + Perform Tier 1 and Tier 2 deskside incident resolution of workstations, printers and peripheral devices. + Configure ... and deliver IT equipment requested on customer Change Orders (COs). + Monitor and respond to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques. + Ensure proper computer system… more
- Intelligent Waves (Fort Belvoir, VA)
- …+ Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments, deskside or remotely, as necessary. **Qualifications** + BS degree and 8 - ... 12 years or Masters with 6 - 10 years of prior relevant experience in a network operations, help desk, or IT support role. Specific experience, education and training may be considered in lieu of degree. + Familiarity with monitoring tools (eg, SolarWinds,… more
- Endo International (St. Louis, MO)
- …of the Division User Support Call center and Service Depot. + Manage deskside support activities to ensure services are effective and efficient. + Collaborate with ... the Director of Infrastructure and Operations in setting strategy for staffing utilizing employees and/or managed services. + Identify and implement self-service solutions for the users. + Conduct user focus groups to obtain productive feedback regarding IT… more
- NBC Universal (Glendale, CA)
- …desktops, laptops and other technology hardware. + Performs software installation deskside and using remote tools. + Assists with organization and cabling ... of technology equipment, computer setups. + Conducts daily physical inventory of assets and updates to the Asset tracking Database. + Ensures assets are tracked and cataloged. + Provides incremental daily ticket updates of ongoing work. "What do I need to have… more
- ManTech (Herndon, VA)
- …team in a technical help desk position, refreshing of IT equipment, providing deskside IT support and installation of IT hardware, networks, VoIP phones, and/or ... audio/video equipment. + Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) Certification. + Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to… more
- Robert Half Technology (Grand Island, NE)
- …and ITSM tools. * Familiarity with service desk ticketing systems and deskside support. * Expertise in configuration management and computer hardware. * Excellent ... leadership and communication skills with the ability to motivate and guide a team. * Ability to work onsite five days a week and travel occasionally as required. * Strong problem-solving skills and a customer-focused mindset. Technology Doesn't Change the… more
- NTT America, Inc. (Atlanta, GA)
- …equipment by identifying, researching and resolving technical problems + Provide deskside assistance to resolve technology issues and provide how-to knowledge ... transfer to end users on a variety of computer-related issues + Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks + Provide quality level II support for users with a high degree of customer satisfaction, technical… more
- Siemens (Fort Worth, TX)
- …time will be spent on the shop floor interacting with end users, supporting deskside issues, and deploying updates and new features and functions. **You will make an ... impact by:** + Ensuring all Siemens IT directed projects are successfully deployed without interrupting production. + Ensuring all IT devices are compliant with Information Security and Cyber Security guidelines. + Assisting end users with resolving technical… more
- Motion Recruitment Partners (Schenectady, NY)
- …Required Skills & Experience + 3-6 years of related desktop and/or deskside support experience supporting PC Hardware and software. + Experience troubleshooting of ... hardware and software images, IMAC tasks, and Customer Service + Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience + Excellent… more
- Leidos (Fort Belvoir, VA)
- …+ Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments, deskside or remotely, as necessary. + Correlate events and incidents for ... management of Information Technology (IT) Services. + Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues. + Document and communicate degradation of services or outage issues to customers and help with… more