- TEKsystems (Phoenix, AZ)
- …level role is ideal for candidates with 3-5 years of experience in helpdesk or desktop support environments, who excel in troubleshooting, multitasking, and ... service via phone and chat. Key Responsibilities: + Diagnose and troubleshoot desktop application issues; provide timely and effective solutions. + Resolve or… more
- Compass Group, North America (Boston, MA)
- …with support procedures related to timing, reporting and follow through. + Work with 2 nd level Systems&Technology Group support teams to ensure that incidents ... preferred. + Helpdesk Institute (HDI) Support Center Analyst (SCA) or Desktop Support Technician (DST) certification preferred. + Windows 7, Windows 8.1, Windows… more
- City of New York (New York, NY)
- …Administration, Furniture Procurement, AiM\BIRT Custom Reporting (BIRT is a top- level data visualization and reporting software), Management Contracts and ... computer systems maintenance/support for all GSS. Supervise and provide extensive desktop user support with error analysis/troubleshooting for all GSS workstations,… more
- Kelly Services (Alexandria, VA)
- … level Clearance + IAT II Certifications IAW DoD (For DoD IAT Level 2 , the two required certs are as follows:?CompTIA Security+?or?SSCP (Systems Security ... with business goals. In addition to hands-on tier 3 helpdesk support, this position often mentors junior developers, contributes...above two certs) as well for the DoD IAT Level 2 include the following as well:… more
- Northrop Grumman (Huntsville, AL)
- …and maintain technical processes and procedures as needed. **Basic Qualifications** + For a level 2 : Associate's degree with 4 years of experience, or a ... efficient operations of the entire IT infrastructure including servers, desktop , and networking equipment. + Communicate effectively with all...+ End user support experience. + Experience supporting tier 2 and 3 helpdesk tickets. + Experience… more
- City of New York (New York, NY)
- Job Description Note: This is NOT a Helpdesk / Desktop Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service ... coverage for meetings and/or assigned hours. With a certain level of independence, identify when issues should be escalated,...a baccalaureate degree from an accredited college or university? 2 . Do you have an associate degree from an… more
- City of New York (New York, NY)
- Job Description Note: This is NOT a Helpdesk / Desktop Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service ... a collaborative environment for all peers. With a certain level of independence, the Associate Director will also be...a baccalaureate degree from an accredited college or university? 2 . Do you have an associate degree from an… more
- Punch Studio (Culver City, CA)
- …products. Working in a team environment, this role will provide end-users first- level troubleshooting support for a variety of technical computing support issues ... while ensuring the highest- level customer service. Essential Job Functions: + Develop, track,...and public user reference. + Analyze and evaluate existing Helpdesk best practices and procedures and make recommendations to… more
- University of Utah (Salt Lake City, UT)
- …The individual will be expected to act as a professional and courteous tier-1/tier- 2 helpdesk support resource and customer champion for all College of ... **Working Title** IT Specialist **Career Progression Track** E **Track Level ** **FLSA Code** Computer Employee **Patient Sensitive Job Code?**...substituted for two years of related work experience) and 0- 2 years of experience in the field or in… more
- Matanuska Telephone Association (Palmer, AK)
- …methods. Monitor, follow up and communicate information to customers as appropriate. 2 . Provides coaching, training, guidance and mentoring for the new hire agents ... are used to analyze and resolve customer and network problems, including remote desktop support. 6. Enter, assign, and monitor issues in the on-line Trouble Ticket… more