- Insight Global (Davidson, NC)
- …and Requirements Minimum of 1-2 years experience in a tier 1 technical support position providing break/fix and desktop support services required. Solid ... internal resources. Must have excellent customer service skills related to providing desktop support . Strong verbal and written communication and documentation… more
- Center For Health Information And Analysis (Boston, MA)
- …analytics products. The Deskside Support Engineer, reporting to the Manager of Desktop Support , will be a mission critical resource on the CHIA team. ... to ensure transparency in our healthcare system. By joining CHIA as the Deskside Support Engineer, you'll become emersed into one of the largest and most disparate… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- Idaho Division of Human Resources (Boise, ID)
- …by phone call, email, or the ticketing system. Handling a wide array of support , tier 1 agents assist users with account lockouts, password resets, application ... installation, basic hardware troubleshooting, and general user support . Utilizing remote assistance tools, tier 1 agents are able to resolve the majority of… more
- NANA Regional Corporation (Herndon, VA)
- …support to all internal and external clients. **Responsibilities** + Provide laptop and desktop PC support for on- and off-site users with equipment running ... and escalate more complex problem reports or service requests to next tier of support as appropriate. + Complete work order tickets, including ticket creation at… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our...Desktop Administrator Associate Certification required. + Secret clearance Tier 5 investigation required. Join our Talent Network Chenega… more
- Beth Israel Lahey Health (Charlestown, MA)
- …and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position is responsible for all ... and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position is responsible for all… more
- Unilever (El Segundo, CA)
- …team members. **Functions and duties of this role include, but not limited to:** **Technical Support & Troubleshooting** + Provide Tier 1 and Tier 2 ... IV for extraordinary hydration. **About the role:** The IT Support Technician II serves as the primary point of...hardware, software, and network issues + Diagnose and resolve desktop , laptop, mobile device, and peripheral equipment problems +… more
- Convey Health Solutions (Fort Lauderdale, FL)
- …experience. + Minimum of 3-5 years of experience in a Technical Help Desk or Desktop Support environment. + Minimum of 3 years in a management role overseeing ... I/ Tier II), Network Operations Center (NOC), and Site Support services. Responsibilities include oversight of team performance, learning and development, and… more
- Revelyst (San Diego, CA)
- **Job Description** **Technical Product Support Agent- Tier 1** We are seeking an experienced **Technical Product Support Agent** to join the Revelyst Golf & ... Technology platform team. As a Tier 1 Technical Product Support Agent you...the telephone, through email, and via a web-based remote desktop control tool. + Work with end users to… more