- Bechtel Corporation (Ogden, UT)
- …related tasks and resolves application software and hardware problems, escalating to higher tier support when needed. + Works with end users via phone, ... in coordination with Sentinel project and NS&E requirements. Provides comprehensive automation support and coordination to the project end users. Performs work that… more
- Tractor Supply Company (Brentwood, TN)
- Sr Rep, HR Customer Support **Overall Job Summary** This position is responsible for serving as a point of escalation for the accurate resolution of Human Resources ... and supporting all HR Shared Services. This also includes Tier 2 HR-related issues, intake, and follow through on...federal employment laws with moderate guidance from Manager, HR Support Center. + Interprets and ensures compliance with current… more
- Terracon (Olathe, KS)
- …be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support . + Create, modify and/or delete user accounts per Terracon policy and ... to Terracon employees on a variety of technical and support issues including or involving the following but not...the level used in the corporation as well as desktop and laptop hardware. + Experience with Microsoft Office… more
- Robert Half Technology (Reno, NV)
- …role is the primary onsite IT presence in Reno, functioning as the lead for Tier 1 support activities. While this position has no direct reports, it requires ... technician at the Reno data center. + Provide Tier 1/lead-level support for Windows environments, enterprise...+ Windows environment with Active Directory + Mac OS support + Remote Desktop tools and helpdesk… more
- CoreSite (Denver, CO)
- …tools experience. + Knowledgeable in Active Directory administration, remote desktop support , and multi-factor authentication platforms. + Proficient ... accuracy. + Serve as the primary escalation point for Tier 1 issues before elevating to higher support... Tier 1 issues before elevating to higher support tiers. + Provide ongoing performance feedback and assist… more
- TEKsystems (New Haven, CT)
- …use of their desktop equipment by instructions and informational interactions. Provide Tier I and Tier II support for University applications, including ... as a Mid Level Service Desk Analyst (strictly phone support ). Must have prior phone support /call center...and backup restoring as well, mail email is outlook. Tier 1 and 2 troubleshooting. Must haves are a… more
- William C Brown Inc (Springfield, VA)
- …and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of ... 2 and Tier 3 problem identification, diagnosis and resolution* Provide support for the escalation and communication of status to agency management and internal… more
- CACI International (Sterling, VA)
- …tracking, and monitoring the problem to ensure a timely resolution + Providing second- tier support to end-users for either PC, server, or mainframe applications ... separated team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier...+ Helping reproduce and diagnose problems + Providing remote support to users for network and desktop … more
- General Dynamics Information Technology (Savannah, GA)
- …Active Directory Services, DHCP, DNS, and Group Policy Objects (GPO). + Provide Tier 2/3 support , diagnosing and resolving complex issues within the virtual ... and intelligence projects. Join GDIT as a **Senior Virtual Desktop Infrastructure (VDI) Administrator** for a career where your...growth is just as important as the mission you support . **MEANINGFUL WORK AND PERSONAL IMPACT** The **Senior Virtual… more
- TekSynap (Washington, DC)
- …and Azure infrastructure, and ServiceNow/ITSM services. This team provides direct Tier II client/customer support , incident management, and trouble resolution ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Provide senior systems administrators and support to all incident escalation tickets that are unable to… more