- TekSynap (Albuquerque, NM)
- …+ Active Secret clearance required + DoD 8570 IAT I certification required + Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. + ... tickets - Familiarity with Remedy ticketing system is preferred + Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for… more
- Insight Global (Melville, NY)
- …and Requirements Minimum of 3 years experience in a tier 2 technical support position providing break/fix and desktop support services required. Solid ... internal resources. Must have excellent customer service skills related to providing desktop support . Solid verbal and written communication and documentation… more
- Insight Global (Davidson, NC)
- …and Requirements Minimum of 1-2 years experience in a tier 1 technical support position providing break/fix and desktop support services required. Solid ... internal resources. Must have excellent customer service skills related to providing desktop support . Strong verbal and written communication and documentation… more
- Center For Health Information And Analysis (Boston, MA)
- …analytics products. The Deskside Support Engineer, reporting to the Manager of Desktop Support , will be a mission critical resource on the CHIA team. ... to ensure transparency in our healthcare system. By joining CHIA as the Deskside Support Engineer, you'll become emersed into one of the largest and most disparate… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- Idaho Division of Human Resources (Boise, ID)
- …by phone call, email, or the ticketing system. Handling a wide array of support , tier 1 agents assist users with account lockouts, password resets, application ... installation, basic hardware troubleshooting, and general user support . Utilizing remote assistance tools, tier 1 agents are able to resolve the majority of… more
- NANA Regional Corporation (Herndon, VA)
- …support to all internal and external clients. **Responsibilities** + Provide laptop and desktop PC support for on- and off-site users with equipment running ... and escalate more complex problem reports or service requests to next tier of support as appropriate. + Complete work order tickets, including ticket creation at… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our...Desktop Administrator Associate Certification required. + Secret clearance Tier 5 investigation required. Join our Talent Network Chenega… more
- Beth Israel Lahey Health (Charlestown, MA)
- …and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position is responsible for all ... and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position is responsible for all… more
- Unilever (El Segundo, CA)
- …team members. **Functions and duties of this role include, but not limited to:** **Technical Support & Troubleshooting** + Provide Tier 1 and Tier 2 ... IV for extraordinary hydration. **About the role:** The IT Support Technician II serves as the primary point of...hardware, software, and network issues + Diagnose and resolve desktop , laptop, mobile device, and peripheral equipment problems +… more