- The Joint Commission (Oak Brook, IL)
- …with the customer in all mediums (via phone, live chat, forums, email, remote desktop ) throughout the tier 1 customer issue life cycle, escalating issues to tier 2, ... as appropriate and using official process. 1. Achieves a high level of customer satisfaction by providing a high level of customer service, with demonstrated analytical and problem-solving skills. 1. Manages and maintains the application support knowledge… more
- CompuCom (Salem, OR)
- …explaining IT terminologies at the client's level of understanding Support desktop , benchtop, kiosk, infrastructure and printer service needs Excellent time ... management, reporting skills, documenting of efforts, issues and resolutions Familiar with troubleshooting PC hardware/software, infrastructure issues Insight into iPhone, iPad, PC, Printers, servers, Network switch equipment Understand cabling, tracing, port… more
- Amazon (Seattle, WA)
- …cross-functionally with UX and Engineering teams to drive experiences across all devices ( desktop , mobile app, etc.) and in all geographies. * You will build ... relationships and learn about the initiatives driven across our broader organization, which powers Amazon's most visited experiences (eg Homepage, Product Detail page, Navigation, Cart, etc.) and strategic priorities (eg Grocery, improving delivery speed,… more
- YesCare Corp (Philadelphia, PA)
- …Technology preferred or equivalent experience in lieu of degree + 3-5 years of Desktop Support experience + Help Desk call tracking system, Windows XP/7 OS, Office ... 2007/2010, advanced skill set in peripheral equipment repair + A+, MCP, MCSE preferred + Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Write routine reports and correspondence. Speak… more
- University of Rochester (Rochester, NY)
- …technologies in a 24/7/365 environment. Provides basic systems monitoring, desktop and application support and follows documented procedures when troubleshooting ... and resolving issues within the Enterprise Data Centers. Data Center Services are 24x7x365, including holidays. Remains flexible to work any and all shifts necessary to ensure coverage requirements, including on-call rotations. **ESSENTIAL FUNCTIONS** +… more
- University of Rochester (Rochester, NY)
- …of project implementation tasks as assigned. + Keeps abreast of current desktop , network, and LAN technologies through continuing education, journal review, web ... searches, on-the-job training, and formal seminar opportunities. Other duties as assigned. **MINIMUM EDUCATION & EXPERIENCE** + High School diploma or equivalent and 2 years of customer service or other relevant experience required + Or equivalent combination… more
- SMBC (Charlotte, NC)
- …data engineering, network architecture, application development, information security, and desktop support to present integrated solutions. + Extend and reinforce ... relationships within technology and across the organization. + Actively listen to issues across units and resolve problems and conflicts. + Participate in leadership meetings and use influencing skills to build consensus around new product development and risk… more
- M. C. Dean (Vienna, VA)
- …of system performance, including service request records and analysis + Perform desktop hardware and operating system set-up, imaging software loading, and antivirus ... updates + Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems + Provide on site system support post deployment Read and interpret engineering drawings + Understand SOP and SOW… more
- M. C. Dean (Moncks Corner, SC)
- …of system performance, including service request records and analysis + Perform desktop hardware and operating system set-up, imaging software loading, and antivirus ... updates + Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems + Provide on site system support post deployment + Read and interpret engineering drawings + Understand SOP and SOW… more
- Perdue Farms, Inc. (Sioux City, IA)
- …based equipment, Microsoft product knowledge on Server and Desktop Operating Systems, Voice/Data, Network Administration (Microsoft), Database Administration ... and Unix or Linus operating systems. + Excellent interpersonal and communication skills - including strong phone skills - are essential for effectively interacting with users, understanding their needs, and providing assistance in a professional and courteous… more
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