- Navient (Frankfort, KY)
- … Contact Center Engineer position will report to the Director , Customer Experience.** **As the Contact Center Engineer, you will:** + Oversee the ... configuration and customization of contact center software to align with business...process changes and automation to enhance agent productivity and customer experience. + Liaise with cross-functional stakeholders (eg, … more
- Needham Bank (Needham, MA)
- …veteran status, military service, sexual orientation, genetic information, or gender identity. Keyword: Contact Center Director From: Needham Bank ... and is responsible for customer service and sales including contact center process procedures/knowledgebase/communication, sales and quality programs, … more
- Travel + Leisure Co. (Orlando, FL)
- …inspiration into exceptional experiences for millions of travelers worldwide. The **Senior Director Contact Center Prospect and Vendor Management** is ... performance; develop and execute strategies to maximize efficiency in partnership with Sr. Director of Marketing Contact Center Operations. + Establish… more
- Kyndryl (Atlanta, GA)
- … agents. + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Capgemini (Atlanta, GA)
- …team, you will lead strategic initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage ... advisor to client executives, shaping strategic roadmaps for contact center modernization, service operating model evolution, and customer engagement… more
- Seattle Children's (Seattle, WA)
- The Director of the Patient Access Contact Center at Seattle Children's provides strategic and operational leadership for the organization's centralized ... ambulatory contact center operations. Reporting to the Associate...Experience** Bachelor's Degree. 5-7 years of progressive experience in customer service, patient relations, call center , or… more
- City and County of San Francisco (San Francisco, CA)
- …Ness, San Francisco, CA 94103 Position Status: Full-time Job Code and Title: 0953 Director of 311 Customer Service Center Compensation information: $93.1250 ... internal and public-facing services in San Francisco. The SF311 Customer Service Center (SF311) is an agency...customer experience to serve as the next SF311 Director . The ideal candidate is an excellent and clear… more
- FirstEnergy (Akron, OH)
- …This position is on-site and will be located in the Akron office. The ** Director , Customer Contact Centers** provides strategic leadership and operational ... drive career development opportunities. + Partner with senior leadership to align contact center operations with companywide customer experience initiatives.… more
- CUNY (New York, NY)
- Assistant Director of the Rockowitz Writing Center (Academic Resource Center Specialist) **POSITION DETAILS** Hunter College is the largest college in the ... activities and monitor progress towards them. + Oversee all operations of the Writing Center in the absence of the Director + Keep abreast of current… more
- Sylvan Learning (San Diego, CA)
- … Center REPORTS TO: General Manager GENERAL SUMMARY The Center Director is responsible for managing the overall customer experience, sales, and local ... Center to achieve performance goals and grow the Center . The Center Director is... staff and serves as the principle point of contact for the Franchisee. ESSENTIAL JOB FUNCTIONS * Ensures… more