- JPMorgan Chase (Jersey City, NJ)
- …objectives + Coaches the team on account meeting best practices including communications, customer retention , research, and expansion + Builds and owns the ... and cultivate lasting customer relationships. As a ** Customer Success Director ** within **JPMC's Central Infrastructure...strategy for key success metrics to track customer health, adoption, retention rates, and … more
- Fiserv (Omaha, NE)
- …impact on a global scale, come make a difference at Fiserv. **Job Title** Director of Customer Experiences We are looking for a strategic and execution-focused ... Director of ... Director of Customer Experience to lead our Customer Onboarding...optimizing customer journeys, with measurable impact on customer satisfaction and retention . + Excellent communication,… more
- Robert Half-Robert Half Corporate (Troy, MI)
- …Facilitate resolution with internal staff, clients and candidates. + Conduct effective meetings. ** Customer Focus** + Lead customer retention and expansion ... **JOB REQUISITION** Practice Director - Administrative & Customer Support **LOCATION** MI TROY EAST **JOB DESCRIPTION** **Job Summary** The primary… more
- Intuit (Mountain View, CA)
- **Overview** As Director of Intuit's Customer Experience team, you...tNPS | 85 CES | Time to Value | Customer Retention | Expansion Revenue | Life Time ... will be responsible for building and leading a customer experience 'practice' to drive innovation in the way...through feature adoption and utilization, proactive health management, and retention programs + Define and build strategies to deliver… more
- Mastercard (O'Fallon, MO)
- …businesses and governments realize their greatest potential._ **Title and Summary** Director , Customer Technical Services Overview Leads operations across ... Communicates with and supports customers to build strategic relationships and ensure customer satisfaction and retention * Defines Key Performance Indicators and… more
- Lumeris (LA)
- …of customer success principles, with a proven track record of driving customer retention , engagement, and expansion. + Experience in managing complex ... people and empowers you to make an impact. **Position:** Director , Customer Success - Lumeris Tech **Position...high-performing Customer Success team to ensure long-term customer satisfaction and retention . Partner closely with… more
- Rubrik (Juneau, AK)
- …management, Rubrik empowers enterprises to simplify and secure their digital infrastructure. As ** Director , CXO Customer Advocacy** , you will shape and scale a ... relationships with enterprise accounts. You will lead flagship programs including Customer Advisory Boards, Executive Reference coverage, and a new Executive… more
- Capital One (Mclean, VA)
- Sr Director , Product Management - Customer Experience Foundations Product Management at Capital One is a booming, vibrant craft that requires reimagining the ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- FirstEnergy (Akron, OH)
- …position is on-site and will be located in the Akron office. The ** Director , Customer Contact Centers** provides strategic leadership and operational oversight ... for delivering premier customer experience support for 6 million FirstEnergy customers. Oversees...service levels and driving technology and operations transformation. The Director partners closely with business leaders across the enterprise… more
- Wells Fargo (Charlotte, NC)
- …seeking is looking for an innovative and influential leader to join our team as a Customer Service Director . This role will be responsible for leading up to 700 ... leadership with a focus on team member engagement and retention and performance management. + Ability to influence without...and influential leader to join our team as a Customer Service Director . This role will be… more