- PagerDuty (San Francisco, CA)
- … satisfaction (CSAT), and operational efficiency. + Partner with Product, Engineering, Sales, and Customer Success to ensure a seamless customer journey and ... world-all in a flexible, award-winning workplace. **As the Senior Director of Support, you will lead and scale our...as required. **Qualifications:** + 10+ years of experience in customer support or customer success ,… more
- Mastercard (O'Fallon, MO)
- …businesses and governments realize their greatest potential._ **Title and Summary** Director , Customer Technical Services Overview Leads operations across ... products, region and/or customer base for business (B2B) and enterprise (B2E) customers...deliver on service improvement expectations and agreement * Demonstrated success defining Key Performance Indicators and leveraging metrics to… more
- BD (Becton, Dickinson and Company) (Franklin Lakes, NJ)
- **Job Description Summary** The Strategic Customer Director (SCD) is accountable managing the entire customer lifecycle with the US Region's Mid-market ... and decision making + Solution and consultative selling experience required + Demonstrated success in negotiating complex customer agreements + Experience in a… more
- Brunswick (Menomonee Falls, WI)
- …Corporation, is seeking a bold and visionary leader to shape the future of customer experience and operational excellence across the AMER region. As ** Director ... the helm of a core pillar of Navico Group's success . This is more than a regional leadership role-it's...Technical Service teams across the AMER region, delivering exceptional customer experiences and operational excellence. + **Act as the… more
- Caris Life Sciences (Phoenix, AZ)
- …bigger than yourself, Caris is where your impact begins.** **Position Summary** The Senior Director - Customer Service Excellence is more than a leader - this ... will lead and inspire a dynamic, multi-faceted team responsible for critical customer service functions, including order intake and case setup trough discrepancy… more
- Resideo (Charlotte, NC)
- …at least 5 years in a leadership role within a digital or customer experience-focused organization. + Proven success managing large-scale digital transformation ... leading distributor of security, AV, and low-voltage products, serving a global customer base with a commitment to innovation, operational excellence, and … more
- Amazon (Santa Clara, CA)
- …our Customer Service (CS) technology through the power of AI. As a Director of Product Management for Customer Engagement Technology, you will be at the ... forefront of reimagining customer experiences across Amazon's diverse global portfolio. In this...and the ability to navigate highly complex, end-to-end initiatives. Success in this role requires a delicate balance of… more
- OneMain Financial (Wilmington, DE)
- We are seeking an Associate Director of Customer Servicing Analytics to join our Customer Analytics team. Customer service is an essential pillar of ... develop and execute new strategies. This role requires deep expertise in customer analytics, a strong customer -centric mindset, digital analytics, and… more
- Encore (Lanham Seabrook, MD)
- Position Overview The Sales & Customer Engagement Director is responsible for identifying, sourcing and securing business across the full end to end range of ... those account leads as required. * Build strategies and customer pursuit plans that include contact prospective clients to...off the business in the format needed to ensure success . * Work in close partnership with the project… more
- Exotec (Atlanta, GA)
- …integrators who sell, deploy, and maintain our cutting-edge solutions for end customers. As Customer Service Director - Integrator Relations, you will be a key ... humans and robots. Our solutions are contributing to the success of some of the largest brands in retail...success , ensuring our solutions deliver exceptional performance and customer satisfaction. This role is ideal for a strategic… more