- Guidehouse (Mclean, VA)
- …written communication skills. + Expertise implementing multiple ServiceNow modules, preferably ITSM , ITOM, IRM, and/or SPM. + Experience with Software Development ... Lifecycle methodologies, deliverables, and controls. + Well-rounded technology consulting experience desired, to include ability to define requirements, lead client meetings, facilitate UAT, and conduct trainings. + Experience working in an Agile environment.… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …the department's role and to ensure adherence to IT governance and ITSM processes for achieving enterprise-wide efficiencies. + Evaluates and summarizes departmental ... metrics to measure performance and forecast future needs. + Conducts regular meetings with EHC IT staff to review and clarify current and future storage needs. + Acts as storage team project planning representative to provide technical feedback and to ensure… more
- EMCOR Group (Mclean, VA)
- …IT and Security initiatives (think Cortex replacing CB) + Experience with MDM, ITSM & ITAM + Proactive change agent skills with competent follow through ... **Qualifications** **POSITION REQUIREMENTS/PREFERRED EXPERIENCE** + Ten (10) years of progressive IT experience in areas of support, infrastructure, and / or architecture in a complex environment with at least 3-5 years management experience + Bachelor's… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
- …to system users and technical peers. + Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & ... Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool. + Installs, configures, troubleshoots, and upgrades computer-related production… more
- CompuCom (Richmond, VA)
- …Architecture and Integration with a strong focus on **IT Service Management ( ITSM )** and **IT Operations Management (ITOM)** modules. This role will be instrumental ... delivery across the enterprise. The Senior ServiceNow Architect reports to the Senior Director and Practice Leader. This role will be front-and center in consulting… more
- Georgia Systems Operations (Tucker, GA)
- …in system development and problem-solving techniques. Assists IT and customer director level management with the project approval process. + Documentation & ... Proficient in scripting languages (JavaScript, Python). + Experience with ITSM tools such as ServiceNow, Ivanti ITSM ,...with ITSM tools such as ServiceNow, Ivanti ITSM , etc. + Security: + In-depth understanding of data/program… more
- New York State Civil Service (Albany, NY)
- …coordination, tracking, and documentation support for project, portfolio, and ITSM activities, improving data accuracy, reporting consistency, and operational ... limited to:* Manage the calendar and scheduling for the assigned NYSP director -level leader, including coordination of meetings, briefings, and site visits across… more
- Mastercard (Miami, FL)
- …connect, and empower your colleagues globally. Role Working with the Global Director of Multimedia Services to: * Plan and implement strategic refresh projects ... service management of audio-visual products within the region * Manage ITSM process for ticketing, incident reporting/resolution, and monitoring * Contribute to… more
- Beth Israel Lahey Health (Burlington, MA)
- …workflows. + Ensure accurate and timely updates to the ITSM ticketing system. + Provides on-call/after-hours support. **Competencies:** **Decision Making:** ... how to accomplish defined results with some guidelines. The Manager/ Director provides broad guidance and overall direction. **Written Communications:** Ability… more
- Beth Israel Lahey Health (Charlestown, MA)
- …develop standardized workflows. 9. Ensures accurate and timely updates to the ITSM ticketing system **Required Qualifications:** 1. High School diploma or GED ... a wide variety of systems. Knowledge and experience with ITSM systems such as Service Now or Remedy 7....determines how to accomplish defined results with some guidelines. Manager/ Director provides broad guidance and overall direction. 4. Written… more