- Community Health Systems (Franklin, TN)
- …proper usage and data ownership Support the integration of the CMDB with ITSM , ITOM, ITAM, and SPM processes **Required Qualifications** : 2+ years of experience ... managing or analyzing ServiceNow CMDB or similar ITSM tools Strong understanding of CMDB concepts, data modeling,...part of the application or hiring process, contact the director of Human Resources at the facility to which… more
- Beth Israel Lahey Health (Charlestown, MA)
- …standardized workflows.** **14. Ensures accurate and timely updates to the ITSM ticketing system** **Competencies:** + **Decision Making:** Ability to make decisions ... determines how to accomplish defined results with some guidelines. The Manager/ Director provides broad guidance and overall direction. + **Written Communications:**… more
- Quanta Services (Rapid City, SD)
- …service desk, and key enterprise applications; partners with the IT Director on modernization and integrations; and ensures strong service quality, operational ... End-User Services & Field Enablement + Run the service desk with ITSM best practices (incident, request, problem, change), meeting SLAs and improving first-call… more
- Georgia Systems Operations (Tucker, GA)
- …in system development and problem-solving techniques. Assists IT and customer director level management with the project approval process. + Documentation & ... Proficient in scripting languages (JavaScript, Python). + Experience with ITSM tools such as ServiceNow, Ivanti ITSM ,...with ITSM tools such as ServiceNow, Ivanti ITSM , etc. + Security : + In-depth understanding of… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Holland, MI)
- …functional assistance to system users. * Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current ... etc.. + Administration of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis.… more
- Endo International (St. Louis, MO)
- …to ensure services are effective and efficient. + Collaborate with the Director of Infrastructure and Operations in setting strategy for staffing utilizing employees ... IT surveys to end users, interpret the results and work with Director of Infrastructure and Operations on department-wide improvements. **IT Site Management**… more
- Copeland (Juneau, AK)
- …Senior Manager, Global Network Services works under the direction of the Global Director of Network Services. **As the Senior Manager, Global Network Services, you ... Palo Alto and zScaler products + Advanced experience in network operations and ITSM services + Advanced knowledge of VLANs, spanning tree, BGP, EIGRP, OSPF, and… more
- NTT America, Inc. (Baltimore, MD)
- …for engineering decisions and design quality, partnering with the Program Director , Operations leadership (NOC/SOC), and agency stakeholders to ensure outcomes that ... management, monitoring, and design solutions. Experience integrating **NOC/SOC** , ITSM platforms, event correlation, and observability stacks; strong bias for… more
- BJs Wholesale Club (NY)
- …(demarcation point) in the club & fuel sites. The engineer will report to the director managing the field support team. The engineer will work closely with Store & ... time. Desired Skills: + Experience with remote support tools and ITSM /ticketing platforms (ServiceNow or similar solution). + Effective communication and… more
- CACI International (Las Cruces, NM)
- …and resolution. - Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end users. Perform initial ... - Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates. - Coordinate with any required resources across… more
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