- Emory Healthcare/Emory University (Atlanta, GA)
- …_development,_ and leadership programs + And more **Description** **Overview:** + The Director , Contact Center Workforce Management is responsible for ... leading, developing, and optimizing workforce management operations within the contact center. + This role...and monitor key performance indicators (KPIs) related to staffing, call handling, service levels, and workforce productivity.… more
- TD Bank (New York, NY)
- …details for this role. **Line of Business:** Audit **Job Description:** The Audit Director , Workforce Management and Process Excellence is responsible for ... The role also includes the People Strategy component and workforce management initiatives to ensure we have...communicate outcomes to all applicants by email or phone call . **Accommodation** TD Bank is an equal opportunity employer.… more
- Sanofi Group (Morristown, NJ)
- **Job Title:** Associate Director , Affordability COE PB - Call Center in Patient Support Services **Location** : Cambridge, MA Morristown, NJ **About the Job** ... and support to patients and customers. As the Associate Director of Affordability - Call Center -...management of affordability education to both patients and call center agents; copay call center vendor… more
- Kaleida Health (Buffalo, NY)
- …inclusion where diversity is valued and celebrated!_ **Position** Director of Call Center **Location** US:NY:Buffalo | Management | Full-Time **Req ID** null ... ** Director of Call Center** **Location:** **Larkin...expanding access and after-hours care, and creating a scalable workforce model. It also serves as a key driver… more
- Teleperformance USA (North Lauderdale, FL)
- …other duties as assigned by WFM director or other members of management ** **Qualifications** + **Minimum 3 years call center experience and 2 years ... **Category :** ** Workforce Management ** **About TP** **TP is...management supports business and client objectives for multi-site call center operations. Serve as WFM point of contact… more
- Robert Half Finance & Accounting (Baltimore, MD)
- …and experience managing budgets at a department or organizational level. + Knowledge of call center technologies, workforce management , and CRM platforms. + ... Requirements Qualifications: + 8+ years of progressive leadership experience in a call center environment, including executive-level management . + Proven track… more
- AON (IL)
- The Product Management Director , Global Studio will be responsible for defining the vision, roadmap, and execution strategy for Aon's next generation technology ... by the applicable plan documents and policies. #LI-NS1 #LI-REMOTE 2564820 The Product Management Director , Global Studio will be responsible for defining the… more
- University of Kansas (Lawrence, KS)
- …+ Develops metrics and reports regarding work activities and timeframes. **Resource Management (35%)** + Advise FS Director and university leadership on ... the assigned trades. Develops a motivated, well trained, safety-oriented workforce as well as a culture of accessibility and...the projects for ROI planning. + Assist the FS Director , university leaders, space management planners, FPD,… more
- PNC (Pittsburgh, PA)
- …responsibilities may be performed remotely, at the manager's discretion. As a Security Director for the Enterprise Identity and Access Management team, this ... have an opportunity to contribute to the company's success. As a Security Director within PNC's Technology organization, you will be based in Pittsburgh, PA 15222.… more
- Small Business Administration (Buffalo, NY)
- …customer service/ call center. Responsibilities As a Program Manager (Deputy Director ) at the GS-0340-15, some of your typical work assignments may include: ... service call center; and Supervising a large, diverse fluctuating workforce and making recommendations or decisions on staffing requirements; and Writing… more