- Sacramento Municipal Utility District (Sacramento, CA)
- …Technology tools and services . + Responds to and resolves tier one user questions and requests within established service level agreements. + Communicates ... Title: Information Technology Technician Department: End User Solutions Location: Sacramento, CA,...service + Demonstrated ability to prioritize multiple IT support requests + Demonstrated experience providing high-level technical … more
- Robert Half Technology (Nashville, TN)
- …first point of contact for end -users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract ... to work with a respected company. Key Responsibilities: + User Support : Provide friendly and efficient technical... Support : Provide friendly and efficient technical support to end -users via various channels, including… more
- CACI International (Annapolis Junction, MD)
- …ticket tracking tool * Create metrics reports for system availability as well as user support * Assist in orienting, training, assigning, and checking the work ... Service Level Agreements (SLAs) * Responds to complicated user questions * Escalate complex system questions to Tier...working with forward deployed users * Experience providing direct user support and troubleshooting directly with the… more
- Dana-Farber Cancer Institute (Boston, MA)
- …building, and maintaining high-quality in-app digital experiences using Whatfix to support user enablement and platform adoption across the enterprise. ... including flows, smart tips, beacons, task lists, and knowledge content to support user adoption of enterprise platforms-with particular emphasis on Workday… more
- Bristol Myers Squibb (Princeton, NJ)
- …technical teams. + Partner with Change Management and IT Communications to prepare end - user announcements and training materials. + Develop and maintain a ... 365 update channels, servicing models, and roadmap processes** . + Experience coordinating with service owners and support teams to test and validate updates. +… more
- COOLSOFT (Wauwatosa, WI)
- …the Desktop Support Technician will strive to provide the best possible end user computing experience for all Milwaukee County employees, contractors, and ... PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance....services are executed on time in accordance with service level agreements with the business. * Prioritizes and… more
- GovCIO (Norfolk, VA)
- …area to ensure that information technology designs meet the needs of the end users within an organization. + Documents product/ service requirements and develops ... collaborate within an Agile product team to transform complex ideas into user -centered designs that are both visually compelling and highly functional. This position… more
- Leonardo DRS, Inc. (TX)
- …* Prepare and maintain user and technical documentation, provide user training, and deliver post-implementation support . **Qualifications** * Bachelor's ... for designing, developing, testing, and maintaining business applications that support organizational goals and operations. This role involves working closely… more
- SanDisk (Milpitas, CA)
- …Own User Acceptance Testing: develop test plans/cases, coordinate HR end -users, capture feedback and triage defects with IT/vendors. + Validate delivered ... you will translate business strategy into prioritized system enhancements, drive end -to- end solution delivery, and ensure seamless adoption across the… more
- Canon USA & Affiliates (Topeka, KS)
- …with business partners. + Be the single point of contact for the workstream, providing end 2 end support to workstream users across all supporting tools ... on extensive application functional knowledge and business knowledge, to fulfill user needs. Support authoring of requirements definition documents, technical… more