- Towne Park (Plymouth Meeting, PA)
- …patch the system to ensure the latest features and security updates are in place. ** User Support & Training:** + Provide technical support and guidance to ... role involves ensuring system accuracy, managing configuration updates, supporting end -users, analyzing workforce data, and implementing process improvements to… more
- Janus Henderson Investors (Manhattan, NY)
- …and professional user experience. + Deliver remote and onsite technical support to global employees across multiple time zones. + Diagnose and resolve hardware, ... onboarding and offboarding processes, including device setup, account provisioning, and user orientation. + Maintain detailed documentation of support requests,… more
- University of Rochester (Rochester, NY)
- …Technology teams and/or department. Provides high level hardware and application support , consultation, analysis, troubleshooting, design and operational support ... wide range of systems, applications and customized needs in support of all functions. Provides remote and hands-on ...expertise in a broad range of technology services, from end -point security to remote access. + Assists with application… more
- Robert Half Technology (Washington, DC)
- … for users based on dispatched tickets or on-site requests. + Perform break/fix support for government-issued end - user devices (eg, replacing hard drives, ... Description Deskside Support Technician Location: Washington, DC (100% On-Site; will...and focuses on delivering exceptional "white glove" service to end -users. You will work independently through a ticketing system… more
- Tesla Laboratories. Inc. (Washington, DC)
- …needs of the customer including hardware and software issues, desktops, peripherals, and end user issues. Responsibilities : + Identify and resolve issues ... with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support . Tasks include maintaining and managing the IT infrastructure and operational… more
- S&P Global (WI)
- …to help enterprise organizations to make better business decisions to support diverse business outcomes. **Responsibilities and Impact:** Subject Matter Experts ... provide front-line client support to our valued subscribers of our powerful, complex... the delivery and training of these solutions to end users to help optimize the impact of the… more
- Beth Israel Lahey Health (Charlestown, MA)
- …and provide continuous feedback to requestors on status of their queries, Provide support the HR function and business lines by aiding the workers with their ... capabilities, to resolve HR business requests quickly (essential) + Leverage end -to- end process documentation, FAQs, procedures, policies, and other knowledge… more
- ENS Solutions (Norfolk, VA)
- …Active Directory on prem and cloud, and Group Policies + Experience with end user technology deployments and upgrades + Experience with supporting Microsoft ... incidents via ticket queue + Experience with providing hands on PC and mobile support to end users + Ability to be an active member and solve problems by… more
- Canon USA & Affiliates (New York, NY)
- …; and follow us on Twitter @CanonBPO. **Responsibilities** **Customer Service:** + Provides support to end users on a variety of print/copy/fax/scanning related ... telephone calls, email and personnel requests for technical print, copy, fax, imaging support . + Documents, tracks and monitors the problem to ensure a timely… more
- Canon Business Process Services (New York, NY)
- …; and follow us on Twitter @CanonBPO. Responsibilities Customer Service: + Provides support to end users on a variety of print/copy/fax/scanning related issues. ... telephone calls, email and personnel requests for technical print, copy, fax, imaging support . + Documents, tracks and monitors the problem to ensure a timely… more