- CVS Health (Indianapolis, IN)
- …proactive focus, you will be a vital part of our core ITSM functions, including Major Incident Management to resolve critical outages, Reactive Problem ... **Reactive Problem Management :** + Join forces with major incident management in Root...+ Knowledge or experience with a wide range of enterprise technologies, including cloud technologies (Azure/AWS), distributed services, network,… more
- BJs Wholesale Club (Marlborough, MA)
- …metrics (MTTA, MTTR, FCR, abandon rate) with actionable insights. + Lead the major incident management function, including defining escalation paths, ... NOC & Service Desk) + Oversee real‑time monitoring, incident triage, and major ‑ incident management ensuring MTTR and communications SLAs are met. +… more
- Dentsply Sirona (Charlotte, NC)
- …integration, and performance aligned to business needs. + Serve as Incident Commander for major cybersecurity incidents and product-related breaches, ... and response using SOAR platforms; develop and manage automated playbooks for enterprise and product environments. + Analyze incident trends, threat… more
- Burlington (Edgewater Park, NJ)
- …with a strong focus on Incident Management , Request Fulfillment, Problem Management , Major Incident Management , and Service Catalog optimization. ... of Incident , Request for Service, Problem, and Major Incident Management processes, ensuring...Management + Manage and monitor call queues via enterprise phone switch platforms (eg, Cisco, Avaya, or equivalent).… more
- SpaceX (Hawthorne, CA)
- …and manage the CMDB platform in Atlassian Jira and related integrations with asset management , incident , and change management systems. + Ensure data ... Management . PREFERRED SKILLS AND EXPERIENCE: + Experience with enterprise asset management (Atlassian Jira), infrastructure monitoring (CheckMK, Grafana),… more
- AIG (Charlotte, NC)
- …and technology challenges and recommend ways to optimize performance. + Govern Incident Management and root cause analysis, technical issues, problem resolution ... discussions. + Participate in PI Planning + Participate in Major incident RCA calls. + Refine/ mature...deadlines. + Sound knowledge of all ITIL processes ie, Incident Management , Problem Management , Change… more
- TD Bank (Charlotte, NC)
- …+ May be accountable for managing ancillary operational risk areas (eg BCM/ incident management , outsourcing/vendor management , fraud aggregation and ... supports the implementation of appropriate risk frameworks and leading related management activities to mitigate enterprise and/or business-wide risk exposures.… more
- CACI International (Springfield, VA)
- …development and maintenance of standard operation monitoring procedures * Assists with Major Incident Severity Level calls (standing up conference calls, ... chat rooms, and communicating ongoing impacts to service operations * Leverages Enterprise Management tools and analytics to correlate service impacts, service… more
- Amentum (Huntsville, AL)
- …monitoring, comms) and verify post change health and user impact. ** Incident & Major Incident Management ** * Ensure high quality first response (Own ... P1/P2 Major Incident bridges, communications, and stakeholder updates...incident reviews with actions. **Problem, Availability & Continuity Management ** * Drive RCA with durable corrective actions; track… more
- iconectiv (Bridgewater, NJ)
- …support as needed, including nights, weekends, and holidays in alignment with our incident management protocols. The incumbent in this position will provide end ... act as the Point of Contract (POC) for all Major Incident support and coordination when working...in shift Responsible for the effective implementation of the Incident Management process and ensuring that incidents… more