- OhioHealth (Columbus, OH)
- …the service management team to engage cross functional resources ( Service Desk , Field Services, Infrastructure, Application Support, Clinical Informatics, ... for successful outcomes while minimizing the customers' effort. The Service Operations IT Lead serves as the...healthcare IT knowledge base. Support day-to-day activities in the Service Desk domain as needed to provide… more
- Beth Israel Lahey Health (Charlestown, MA)
- …N/A **Experience:** + 5-8 years related work experience required + Service Desk /Field/IT Support experience supporting a large enterprise of end users in a ... an escalation point on tickets not resolved by the Service Desk and Field Support as well...well as logging, triaging, resolving, and timely follow-up of service requests/incidents. The Lead Field Support Technician… more
- CACI International (Chantilly, VA)
- …capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk , endpoint management and security solution, as ... VOIP Engineer Lead Job Category: Information Technology Time Type: Full... to support our DoD customer to implement an enterprise IT service delivery model that provides… more
- Cecil College (North East, MD)
- …Leadership & Development * Lead , mentor, and develop infrastructure and service desk teams, fostering cross-training and professional growth. * Establish ... Service Desk team. Project Management & Vendor Oversight * Lead infrastructure and service improvement projects using established project management… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Responsible for ... **Req ID:** 38318 **Summary** ** Lead Helpdesk Specialist** **Springfield, VA** Are you ready...(CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and… more
- Target (Brooklyn Park, MN)
- …and culture. Learn more about Target here (https://corporate.target.com/about) . As a lead engineer, you serve as the technical anchor for the engineering team ... drive architectural changes to accelerate feature development or improve the quality of service (or both). You have deep and broad engineering skills and are capable… more
- Link Solutions Inc (St. Mary's County, MD)
- …serve as the technical lead for analytics and reporting functions supporting the Enterprise Service Desk (ESD) IT Service Management (ITSM) system. ... delivery efficiency. + Collaborate with the Service Desk Tools Project Manager and ITSM Technical Lead... Desk Tools Project Manager and ITSM Technical Lead to ensure data-driven insights support continuous service… more
- ManTech (Herndon, VA)
- …full lifecycle of service delivery from the initial user interaction ( Service Desk /Tier I) through proactive monitoring and operational resolution (EOC/Tier ... responsible for the 24x7x365 delivery of IT services across enterprise . The ISDM is responsible for the "pulse" of...ensure seamless service delivery. + Oversee the Service Desk and Desktop Support functions, ensuring… more
- TekSynap (Springfield, VA)
- …network infrastructure, server infrastructure, network security, telecommunications systems and service desk . Responsible for managing and setting priorities ... analysis of all elements of the network facilities. The Network Operations Team Lead will also schedule and direct activities to resolve hardware and software… more
- Trace Systems Inc (Portsmouth, VA)
- …support equipment, etc.). + Knowledge to operate software applications which support service desk operations (eg caller ticket documentation application) + ... Job Responsibilities Trace Systems is looking to our growing Enterprise Services Group. As the IT Analyst Lead , you will be part of a dynamic team delivering… more