- Deloitte (Sacramento, CA)
- …activities comply with Agreement and requirements. + Work with the Infrastructure Operations Service Desk Lead and manage Tier 3 support for technical tickets ... coordinate interface activities. + Coordinate with the Innovations Lead and Enterprise Architect to assess impacts of innovation Proposals and application evolution… more
- ServiceNow, Inc. (Waltham, MA)
- …and notify customer of upcoming contract expiration. + Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization ... + Excellent customer management skills; including sales, account management, and customer service . + Personal initiative to identify areas of process improvement and… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- Leidos (Meridian, ID)
- …*Experience with Microsoft Windows OS, version 10. *Experience with HP Service Manager , Remedy, or similar Service /Help Desk ticket management software. ... of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support… more
- Indorama Ventures (Dayton, TX)
- …behalf of call center agents, functioning as an essential component of the Service Desk to facilitate effective communication and issue resolution. * ... Manager ) for device and app lifecycle (policy, compliance, Win32 packaging, Autopilot). * Service desk and ticketing: Operates within our service desk… more
- Beth Israel Lahey Health (Charlestown, MA)
- …3-5 years related work experience required in 3 plus years of Service Desk /Field/IT Support experience supporting a large enterprise of end users in a ... an escalation point on tickets not resolved by the Service Desk and Field Support as well...determines how to accomplish defined results with some guidelines. Manager /Director provides broad guidance and overall direction. 4. Written… more
- Rady Children's Hospital San Diego (San Diego, CA)
- …for three functions: Network Operations Center (NOC) functions, Data Center operations, and after-hours Service Desk support. The COA role is a great fit for ... care of the kids. KEY NOC, DATA CENTER, AND SERVICE DESK RESPONSIBILITIES COAs remotely and physically...supporting computers with the Linux operating system in an enterprise environment In addition to the minimum qualifications 5… more
- CUNY (New York, NY)
- …and maintains the University's network and operates the University's Data Center and Service Desk . Additionally, CIS manages the processes that safeguard the ... and responsible technical consultative responsibilities unique to the architecture of enterprise applications and infrastructure solutions with a special emphasis on… more
- EPS Corporation (Dahlgren, VA)
- …Full-time Education Some College Coursework Completed Career Level Experienced (Non- Manager ) Category Information Technology Job Description EPS Corporation is ... ideal candidate will have a strong background in Federal or DoD help desk environments and a proven track record of delivering exceptional technical support using… more
- Beth Israel Lahey Health (Charlestown, MA)
- …N/A **Experience:** + 5-8 years related work experience required + Service Desk /Field/IT Support experience supporting a large enterprise of end users in a ... an escalation point on tickets not resolved by the Service Desk and Field Support as well...reviewing tickets, managing SLA's and filling in for the Supervisor/ Manager as needed. Drives high customer satisfaction and ensures… more