- OhioHealth (Columbus, OH)
- …the service management team to engage cross functional resources ( Service Desk , Field Services, Infrastructure, Application Support, Clinical Informatics, ... and collaboration within the team and consistency throughout the enterprise . Attend leadership meetings as requested to represent the...healthcare IT knowledge base. Support day-to-day activities in the Service Desk domain as needed to provide… more
- Link Solutions Inc (St. Mary's County, MD)
- …Service Management (ITSM) Technical Lead will serve as the technical lead for the Enterprise Service Desk 's IT Service Management (ITSM) platform. You ... issues, ensuring stability, security, and minimal downtime. + Collaborate with the Service Desk Tools Project Manager to align technical execution with… more
- Sunstates Security (Raleigh, NC)
- …and basic MDM workflows + Experience working with telecom carriers and mobile service plans + Experience with IT help desk ticketing systems Requirements ... Security has established a reputation for providing excellent customer service and quality work environments for its team across...and iPads and is part of the IT Help Desk team. The position focuses on device provisioning, enrollment,… more
- Lake Erie College of Osteopathic Medicine (Jacksonville, FL)
- …Director of Network Operations and is responsible for providing excellent customer service and technical support to students, faculty, staff, facilitators and other ... r esponsible for daily operations of the IT Help Desk , including procurement and deployment of equipment, assisting in...and involves a combination of technical expertise and customer service . This position is also responsible for the technical… more
- Beth Israel Lahey Health (Charlestown, MA)
- …3-5 years related work experience required in 3 plus years of Service Desk /Field/IT Support experience supporting a large enterprise of end users in a ... an escalation point on tickets not resolved by the Service Desk and Field Support as well...determines how to accomplish defined results with some guidelines. Manager /Director provides broad guidance and overall direction. 4. Written… more
- Indorama Ventures (Dayton, TX)
- …behalf of call center agents, functioning as an essential component of the Service Desk to facilitate effective communication and issue resolution. * ... Manager ) for device and app lifecycle (policy, compliance, Win32 packaging, Autopilot). * Service desk and ticketing: Operates within our service desk… more
- CUNY (New York, NY)
- …and maintains the University's network and operates the University's Data Center and Service Desk . Additionally, CIS manages the processes that safeguard the ... and responsible technical consultative responsibilities unique to the architecture of enterprise applications and infrastructure solutions with a special emphasis on… more
- Beth Israel Lahey Health (Charlestown, MA)
- …N/A **Experience:** + 5-8 years related work experience required + Service Desk /Field/IT Support experience supporting a large enterprise of end users in a ... an escalation point on tickets not resolved by the Service Desk and Field Support as well...reviewing tickets, managing SLA's and filling in for the Supervisor/ Manager as needed. Drives high customer satisfaction and ensures… more
- EPS Corporation (Dahlgren, VA)
- …Full-time Education Some College Coursework Completed Career Level Experienced (Non- Manager ) Category Information Technology Job Description EPS Corporation is ... ideal candidate will have a strong background in Federal or DoD help desk environments and a proven track record of delivering exceptional technical support using… more
- Lake Erie College of Osteopathic Medicine (Bradenton, FL)
- …Director of Network Operations and is responsible for providing excellent customer service and technical support to students, faculty, staff, and other visitors at ... This position is responsible for the daily operation of the IT Help Desk including supervision of staff, procurement and deployment of equipment, assisting in… more