- CyberData Technologies (Rockville, MD)
- …technical assistance for operating systems, applications, and peripherals. + Ensure adherence to Service Desk SLAs for response and resolution times. + Install ... is a plus. + Experience working in an ITIL-based service environment. Technical Expertise: + Proficiency in Windows 10/11... environment. Technical Expertise: + Proficiency in Windows 10/11 Enterprise and Mac OS (current standard: Sonoma 14). +… more
- Boardwalk Pipeline Partners (Owensboro, KY)
- …technology troubleshooting capabilities Tools & Software Knowledge + Basic knowledge of service desk software, remote control tools, and database connectivity + ... the guidance of experienced IT professionals to learn troubleshooting techniques, customer service skills, and gain exposure to enterprise -level IT environments.… more
- NTT America, Inc. (Southfield, MI)
- …to resolve escalated tickers in unique and complex client environments. + Coaches Service Desk , Operations Centre, and L3 teams offering technical expertise and ... tools, preferably Service Now. + Worked in multiple large Global Enterprise client outsourcing projects. + Advanced vendor management experience. + Track record… more
- Mass Markets (Killeen, TX)
- …We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a- Service (XaaS) cloud technology solutions across a wide range of ... expanding, industry-leading organization. We are seeking motivated and customer-focusedHelp Desk Representativesto join our team in supporting inbound customer … more
- General Dynamics Information Technology (Rockville, MD)
- …+ Ensuring quality delivery of Engineering Tier 3 support in coordination with the Service Desk to resolve network outages **WHAT YOU'LL NEED TO SUCCEED:** ... to serve as the primary point-of-contact to the Program Manager (and at times the Government) for all infrastructure...+ 3+ years in a lead role supporting an enterprise ecosystem + 3+ years managing technical staff as… more
- University of Colorado (Aurora, CO)
- …and support computer systems, software and networks. Functions include enterprise operations, distributed computing, academic computing, research computing, computer ... server administration, website management, programming, desktop support, and help desk operations.Professionals at the intermediate level are responsible for… more
- Sulzer Pumps US Inc. (La Porte, TX)
- …hardware/software procurement and support. + Use ServiceNow to manage and resolve help desk tickets. **To succeed in this role, you will need:** + Bachelor's degree ... support and systems administration. + Experience in a multi-site, enterprise IT environment preferred. **What we offer you:** +...Programs + Onsite cafeteria with subsidized meals (La Porte Service Center) No visa or work permit support can… more
- BAE Systems (Jacksonville, FL)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... You'll also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and connectivity troubleshooting.… more
- BAE Systems (Atlanta, GA)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... You'll also provide Tier 2 support for remote access and service capabilities, including VPN setups, multi-factor authentication, and secure connectivity… more
- Qualtrics (Provo, UT)
- …for Mac, Windows, VoIP, video conferencing, and other platforms. + Respond to IT service desk requests and provide solutions based on existing documentation. + ... regionally scoped IT services and educate employees about IT processes and self- service options. + Support desktop equipment (computers, phones, etc.) by triaging… more