- Marex (Chicago, IL)
- …teams work enterprise -wide to provide critical services including our global service desk , network and system infrastructure, IT operations, security, ... Code/automation & innovation. IT also includes the global IT Service Desk providing support and self- service...service to business users across Marex, and our Service Management team that runs core ITSM… more
- HCA Healthcare (Nashville, TN)
- …Provides support by working with enterprise and division resources to triage service desk incident tickets for assigned applications. * Collaborates with ... Application & Research Department (CARD) using Service Central/ Service Now platform and staying abreast of enterprise...outside their span of control. GENERAL RESPONSIBILITIES * Supports team , division, and enterprise as a key… more
- American Tower (Westborough, MA)
- …maintain, upgrade, and provide solutions to hardware/software problems; alert management, help desk team , and other IT groups when issues or problems ... solved as rapidly as possible; provide critical and essential service to locations enterprise -wide. + Create and...and providing status updates to clients; ensure data on service requests is entered into help desk … more
- Brockton Hospital (Brockton, MA)
- …KNOWLEDGE & SKILLS: . Ability to use and configure Halo ITSM (or an equivalent service desk system) for managing incidents, service requests, workflows, and ... Senior Technology Support Specialist to join our Desktop Support team and play a key role in keeping critical...+ Experience (Type & Length): 5-10 years in a service (help) desk environment + Certification/Licensure: +… more
- Marex (New York, NY)
- …teams work enterprise -wide to provide critical services including our global service desk , network and system infrastructure, IT operations, security, ... Code/automation & innovation. IT also includes the global IT Service Desk providing support and self- service...service to business users across Marex, and our Service Management team that runs core ITSM… more
- CACI International (Denver, CO)
- … impacting changes in the Enterprise infrastructure * Works with Service Operations team staff during the installation, upgrade, or decommissioning of ... products and/or infrastructure components. Communicates promptly on progress. * Engages other service desk resources or appropriate service resources to… more
- New York State Civil Service (Batavia, NY)
- …troubleshooting and investigative processes to resolve unique Level 2, 3 and 4 enterprise issues in helpdesk-based environment.* Resolve help desk tickets by ... of Information Technology 1, SG-27, within the DOH Dedicated Team , Client Compute services, the Information Technology Specialist 4,...Specialist 4, SG-25, will be assigned to the Support Desk that directly supports DOH. The incumbent will assist… more
- Leidos (Sierra Vista, AZ)
- …Provide management, triage, track, update workflows and service tickets in both JIRA Service Desk and GCC Service Now. + Provide situational awareness on ... and Management Network Software Engineer to join our AGUN team . PROGRAM SUMMARY: The AGUN program is a highly...GCC. + Escalate tickets and problems through the Jira Service Desk ticketing system to higher tier… more
- Empire State University (NY)
- …with SUNY Empire policies. + Provide Tier 2 support for Technical Support Specialists and Service Desk teams. + Contribute to knowledge base and Tier 2 self-help ... detail-oriented Cloud and Systems Administrator to join our Information Technology team . The Systems Administrator will be responsible for managing the university's… more
- Entre Technology Services (Bozeman, MT)
- …projects, and implementing IT solutions. Your daily duties will be assisting the service desk , handling escalation tickets and working on multiple small to ... IT projects. If you have a passion for customer service , enjoy solving the tough technical problems, designing exceptional...written, with the ability to thrive in an expanding team environment. Provides support to end users for computer,… more