- Marex (New York, NY)
- …teams work enterprise -wide to provide critical services including our global service desk , network and system infrastructure, IT operations, security, ... Code/automation & innovation. IT also includes the global IT Service Desk providing support and self- service...service to business users across Marex, and our Service Management team that runs core ITSM… more
- CACI International (Denver, CO)
- … impacting changes in the Enterprise infrastructure * Works with Service Operations team staff during the installation, upgrade, or decommissioning of ... products and/or infrastructure components. Communicates promptly on progress. * Engages other service desk resources or appropriate service resources to… more
- New York State Civil Service (Batavia, NY)
- …troubleshooting and investigative processes to resolve unique Level 2, 3 and 4 enterprise issues in helpdesk-based environment.* Resolve help desk tickets by ... of Information Technology 1, SG-27, within the DOH Dedicated Team , Client Compute services, the Information Technology Specialist 4,...Specialist 4, SG-25, will be assigned to the Support Desk that directly supports DOH. The incumbent will assist… more
- Leidos (Sierra Vista, AZ)
- …Provide management, triage, track, update workflows and service tickets in both JIRA Service Desk and GCC Service Now. + Provide situational awareness on ... and Management Network Software Engineer to join our AGUN team . PROGRAM SUMMARY: The AGUN program is a highly...GCC. + Escalate tickets and problems through the Jira Service Desk ticketing system to higher tier… more
- Entre Technology Services (Bozeman, MT)
- …projects, and implementing IT solutions. Your daily duties will be assisting the service desk , handling escalation tickets and working on multiple small to ... IT projects. If you have a passion for customer service , enjoy solving the tough technical problems, designing exceptional...written, with the ability to thrive in an expanding team environment. Provides support to end users for computer,… more
- Empire State University (NY)
- …with SUNY Empire policies. + Provide Tier 2 support for Technical Support Specialists and Service Desk teams. + Contribute to knowledge base and Tier 2 self-help ... detail-oriented Cloud and Systems Administrator to join our Information Technology team . The Systems Administrator will be responsible for managing the university's… more
- Koniag Government Services (Chantilly, VA)
- …environment + Knowledge of ITIL practices and principles + Experience with service desk operations and technical support environments **Desired Skills and ... and develop call center staff to build a high-performing team + Create and maintain call center policies, procedures,...Six Sigma + Experience with technical support or IT service desk management + Knowledge of multiple… more
- IDEX (West Jordan, UT)
- …front desk operations and provide administrative support. The Customer Service & Administrative Representative works as a liaison across departments - including ... are, we have something special for you. The Customer Service Representative plays a key role in ensuring an...**Responsibilities:** + Enter and maintain sales orders in the Enterprise Resource Planning (ERP) system + Process Returned Merchandise… more
- Office of the Director of National Intelligence (Bethesda, MD)
- …collaboration, integration, and information sharing; identifying and addressing information enterprise risks; and providing strategic leadership and oversight of the ... IC's enterprise architecture and enterprise information technology. Responsibilities...integration and interoperability of disparate capabilities developed by separate service providers. Oversees all end-user services, from hardware and… more
- Johns Hopkins University (Baltimore, MD)
- …diploma or graduation equivalent. + Three years of related experience, including help desk or comparable IT client service . + Additional education may substitute ... issues in a timely manner; promoting recommended practices; ensuring service standards through effective telephone communication; responding promptly to user… more