- University of Rochester (Brighton, NY)
- …faced with unique customer situations. + Assists with onboarding process and training of new Service Desk team members and provides team mentoring on ... antivirus, whole disk encryption, and remote access the first-level team members are unable to resolve. + Provides technical...Or equivalent combination of education and experience + Previous service desk or call center experience preferred… more
- UNIVERSAL Technologies, LLC (Long Island City, NY)
- …work effectively as part of a team SCOPE OF SERVICES + Address incoming Service Desk phone and email requests; generate, resolve, and route service ... to high-volume phone and email requests in an IT Service Desk Setting. WHO WE ARE UNIVERSAL...WHO WE ARE UNIVERSAL Technologies is a Women-Owned Business Enterprise (M/WBE) IT consulting firm specializing in providing top-tier… more
- Koniag Government Services (Washington, DC)
- …ticketing, system, email, phone, and in-person interactions + Efficiently document and manage all service requests using the Service Desk ticketing system + ... Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer...per week. + Be a part of a shift team schedule with shifts falling between, 0600 - 1800… more
- NuAxis Innovations (Falls Church, VA)
- …and Microsoft Office 365. . Exposure to supporting mobile devices in an enterprise environment. . Strong communication and customer service skills. . Ability ... **Help Desk Technician** Location **Falls Church, VA** \# of...believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and… more
- TEKsystems (Nashville, TN)
- …impact the efficiency and reliability of IT services across the organization. As a Service Desk Technician, you'll be the first line of support, ensuring timely ... incidents, procedural changes, and key learnings with the support team . - Participate in team meetings, workshops,...phone-based support. Skills Help desk support, Help desk , Troubleshooting, Windows 10, Service desk… more
- Koniag Government Services (Washington, DC)
- …IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, DC. This is a ... to perform the duties of a Tier 2 Help Desk Engineer to support a potential future business opportunity...per week. + Be a part of a shift team schedule with shifts falling between, 0600 - 1800… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Help Desk Support,Technical Support **Certifications:** Security+ CE - ... Desk Supervisor and build an impactful career in enterprise IT, collaborating with people who are driven and...steps and learning opportunities * Support: An internal mobility team focused on helping you achieve your career goals… more
- General Dynamics Information Technology (Bossier City, LA)
- … to support the Department of State (DoS) Bureau of Information Resource Management (IRM) Enterprise Service Desk Program in Bossier City, LA. At GDIT, we ... of contact for IT problem resolutions for the DoS service desk . In this role, a typical...highly motivated critical thinkers and innovators + Internal mobility team dedicated to helping you own your career +… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team , supporting a critical program with the US Coast Guard. This ... and basic network connectivity issues. + Accurately document all incidents and service requests within the enterprise ticketing system (eg, ServiceNow), ensuring… more
- Koniag Government Services (Winchester, VA)
- …Technology Solutions, LLC a Koniag Government Services company, is seeking a Help Desk Technician with a Top-Secret clearance to support ATS and our government ... off, and more. This position is for a Help Desk Technician to support the FBI's Information Management Division...technician will also be an integral part of the team in providing support to the user base. **Essential… more