- ServiceNow, Inc. (Santa Clara, CA)
- …Clara, CA ServiceNow office.** ServiceNow is currently seeking a **Senior Account Escalation Manager** to manage customer accounts requiring an enhanced level of ... interaction and personalized service during account level escalation . The Account Escalation Manager establishes a trusted short-term advisor relationship that… more
- Omaha Children's Hospital (Omaha, NE)
- …including veterans and people with disabilities. **A Brief Overview** The Behavioral Escalation Social Worker is a key member of the Behavioral Escalation ... behavioral health patient crises. This role involves crisis intervention, de- escalation , assessment, and collaboration with multidisciplinary teams to ensure the… more
- Dollar Tree (Chesapeake, VA)
- **The Escalation Specialist is responsible for handling customers complaints, questions and concerns that can't be, or are not successfully resolved by frontline ... agents. Escalation Specialists work directly with customers and vendor associates...action to resolve associate issues in a timely manner. Escalation Specialists interact with vendors, associates, frontline agents, technical… more
- IBM (San Francisco, CA)
- …scalability in their cloud journey. **Your role and responsibilities** The Escalation Management Team within HashiCorp is responsible for managing critical customer ... to resolve issues quickly and transparently. As a Senior Escalation Manager, you will play a key role in...ensure proper follow-through on processes, including ticket hygiene and escalation protocol. * Act as the voice of the… more
- Zoom (Denver, CO)
- What you can expectAs an Escalation Specialist, you will be the primary technical contact for escalated customer cases, owning them from start to finish. You'll use ... service. About the TeamWe are looking for a full-time Escalation Specialist, reporting to the Senior Technical Support Manager....issues related to all customers escalated to you. The Escalation Specialist team is the highest form of … more
- Percepta (Dearborn, MI)
- …every stage of the automotive and mobility customer journey. As an ** Escalation Support Specialist** (specializing in the automotive industry) working **hybrid** in ... your career growth, and celebrates your contributions. **What You'll Be Doing** The ** Escalation Support Specialist** plays a vital role in delivering a smooth and… more
- Citigroup (San Antonio, TX)
- The Wealth Service Escalation Specialist is considered a subject matter expert on investment and banking procedures and processes and will work on a team comprised ... operational solutions for our clients. Providing first level support and escalation to licensed and non-licensed associates, internal partners, and clients, they… more
- TEKsystems (Shoreview, MN)
- …of the support Escalations Team Skills complaint handling, complaint resolution, escalation calls, banking customer service, financial services, ms office suite Top ... Skills Details complaint handling,complaint resolution, escalation calls Additional Skills & Qualifications Desired Skills Strong communication skills with the… more
- TEKsystems (Shoreview, MN)
- Job Title: Escalation Specialist Job Description As an Escalation Specialist, you will be part of a dynamic complaints department within the banking sector. You ... customers to resolve issues. + Oversee day-to-day activities of complaint resolution and escalation calls. Essential Skills + At least 4 years of customer contact… more
- Google (San Bruno, CA)
- …and social media communications. + 4 years of experience in escalation management, executive communications, and making time-critical decisions with incomplete ... + Design and implement processes and training plans for YouTube Escalation workflows, including social escalations, known Issues, and after-hours coverage programs.… more