- Omaha Children's Hospital (Omaha, NE)
- …including veterans and people with disabilities. **A Brief Overview** The Behavioral Escalation Social Worker is a key member of the Behavioral Escalation ... behavioral health patient crises. This role involves crisis intervention, de- escalation , assessment, and collaboration with multidisciplinary teams to ensure the… more
- Dollar Tree (Chesapeake, VA)
- **The Escalation Specialist is responsible for handling customers complaints, questions and concerns that can't be, or are not successfully resolved by frontline ... agents. Escalation Specialists work directly with customers and vendor associates...action to resolve associate issues in a timely manner. Escalation Specialists interact with vendors, associates, frontline agents, technical… more
- IBM (San Francisco, CA)
- …scalability in their cloud journey. **Your role and responsibilities** The Escalation Management Team within HashiCorp is responsible for managing critical customer ... to resolve issues quickly and transparently. As a Senior Escalation Manager, you will play a key role in...ensure proper follow-through on processes, including ticket hygiene and escalation protocol. * Act as the voice of the… more
- Percepta (Dearborn, MI)
- …every stage of the automotive and mobility customer journey. As an ** Escalation Support Specialist** (specializing in the automotive industry) working **hybrid** in ... your career growth, and celebrates your contributions. **What You'll Be Doing** The ** Escalation Support Specialist** plays a vital role in delivering a smooth and… more
- NetApp (Wichita, KS)
- **Job Summary:** This position is for a Performance Escalation Engineer responsible for engineering level support to customers, customer support personnel, technical ... times + Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development + Conduct extensive troubleshooting of backend… more
- TEKsystems (West Des Moines, IA)
- …of the support Escalations Team Skills complaint handling, complaint resolution, escalation calls, banking customer service, financial services, ms office suite Top ... Skills Details complaint handling,complaint resolution, escalation calls Additional Skills & Qualifications Desired Skills Strong communication skills with the… more
- TEKsystems (Shoreview, MN)
- Job Title: Escalation Specialist Job Description As an Escalation Specialist, you will be part of a dynamic complaints department within the banking sector. You ... customers to resolve issues. + Oversee day-to-day activities of complaint resolution and escalation calls. Essential Skills + At least 4 years of customer contact… more
- Google (San Bruno, CA)
- …and social media communications. + 4 years of experience in escalation management, executive communications, and making time-critical decisions with incomplete ... + Design and implement processes and training plans for YouTube Escalation workflows, including social escalations, known Issues, and after-hours coverage programs.… more
- Catholic Health Services (Melville, NY)
- …development of training tools. Supervises the day-to-day work of the Escalation Unit Analysts. Evaluates the performance and completes performance review/evaluations ... of the Escalation Unit Analysts. Responsible for training the new analysts...Unit Analysts. Responsible for training the new analysts for Escalation Unit. Position Requirements and Qualifications Education: Bachelor's degree… more
- PennyMac (Carrollton, TX)
- …through the complete mortgage journey. A Typical Day The Senior Client Escalation Specialist is a skilled role supporting Pennymac third party channels as ... requests, and supporting divisional customer service objectives. The Senior Client Escalation Specialist will : + Perform complex data and document validation… more