- Amazon (Nashville, TN)
- …is seeking a Sr. Program Manager to build and lead our escalation management framework, ensuring operational issues and high-severity events are handled efficiently ... will be responsible for designing, implementing, and governing an end-to-end escalation framework, defining clear ownership, tiering structures, SLAs, and resolution… more
- COMSO, Inc (Fort Meade, MD)
- …etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier 3( Escalation ) problem identification, diagnosis and resolution of problems. + Provides support for the ... escalation and communication of status to agency management and...(U) Provide Tier 1 (Help Desk) and Tier 2 ( Escalation ) problem identification, diagnosis and resolution of problems +… more
- Wells Fargo (Des Moines, IA)
- …resolving service requests as assigned in a timely manner. Serve as the escalation point for Wells Fargo business units' customer account issues related to taxes. ... procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.… more
- Childrens Hospital of The King's Daughters (Norfolk, VA)
- …The role often entails responding to escalated situations with a focus on de- escalation to prevent injuries and preserve a healthy and safe environment. The Security ... and therapeutic manner. + Performs least restrictive verbal and physical de- escalation techniques necessary. + Generates reports and completes follow up on… more
- M&T Bank (Wilmington, DE)
- …to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management. + Promote an environment that supports belonging and reflects ... and mitigating cyber-attack stages, including reconnaissance, scanning, enumeration, access escalation , privilege escalation , exploitation, and obfuscation +… more
- Lompoc Valley Medical Center (Lompoc, CA)
- …Charge Nurse. + Exercising a calm demeanor, managing escalating events to prevent further escalation . + Work well under stress or tight deadlines. + Work well with ... safety hazards. + Unless otherwise directed, assists in re-direction and de- escalation of elevating/elevated patient or visitor situations. + Performs to prevent… more
- ASM Research, An Accenture Federal Services Company (Reston, VA)
- …help facilitate Operations through queue management, incident resolution, and escalation management (personnel and performance issues). These responsibilities are in ... Responsibilities section below + Incident Management: Serve as an escalation path point of contact for internal and client-facing...but not limited to after shift hours support + Escalation Management: Personnel management and issue escalation … more
- Wells Fargo (St. Petersburg, FL)
- …security responsibilities; and work closely with internal groups to ensure escalation guidelines are followed according to written procedures; and escalate questions ... not directly addressed by written procedures to the escalation person or groups set forth in the procedures + Provide quality customer service while enforcing… more
- Wells Fargo (New York, NY)
- …procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation , and remediation of issues, and making sound risk decisions. ... There is emphasis on proactive monitoring, governance, risk identification and escalation , as well as making sound risk decisions commensurate with the business… more
- Wellpath (Plymouth, MA)
- …individuals served, and staff. + **Contributes to Treatment Plans & De- Escalation Strategies** Participates in treatment planning by providing input into goals, ... objectives, and strategies for de- escalation and safety. + **Observes & Provides Redirection** Observes...+ **Observes & Provides Redirection** Observes individuals served, offering de- escalation and redirection as needed to manage behaviors and… more
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