- SAP (Newtown Square, PA)
- …is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders, and ... management-from contract execution through to ongoing support and proactive de- escalation of high-value accounts. + Profitability Management: Proactive account cost… more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- …support services, manages a team of service desk analysts, and acts as the escalation point for complex or critical issues. The manager will also drive continuous ... including incident, request, change, and knowledge management. + Serve as the primary escalation point for severe or unique technical issues. + Define and track… more
- M&T Bank (Baltimore, MD)
- …and booking. + Maintains up-to-date knowledge of processes, procedures and escalation guidance related to deliver accurate, timely and complete closing capabilities. ... work with partners on 'last minute' modifications. Notifies Team Leader when support and escalation is needed. + Assists and provides back up to other closing team… more
- Commonwealth of Pennsylvania (PA)
- …INTERVENTION De-escalates behavior of incarcerated people by using verbal de- escalation skills and crisis intervention skills, and by coordinating interventions. ... have experience de-escalating behavior of INCARCERATED PEOPLE by using verbal de- escalation skills and crisis intervention skills, AND by coordinating interventions.… more
- Sysco (Jacksonville, FL)
- …oversees account management, executing performance management policies, business planning, escalation point of contact for customer issues, drives collaboration ... a team of Managers, and as a team is directly responsible for escalation and achievement of service levels, compliance, customer satisfaction, and issue resolution.… more
- GE Aerospace (Evendale, OH)
- …Integration Leader in driving cross-functional integration, prioritization, escalation , alignment, and collaboration across Engineering, Manufacturing, Quality, ... resource utilization and reduce waste. **Specific Duties:** **Support Prioritization and Escalation :** + Assist in identifying and understanding the most likely… more
- UnityPoint Health (Cedar Rapids, IA)
- …crisis plan. Provides support and interventions to assist with crisis de- escalation . Provide skill training related to crisis intervention techniques and coping ... Participates in staff debriefing and assists the team with identifying effective de- escalation and crisis management skills and techniques based on client stated… more
- Wells Fargo (Roseville, CA)
- …and tasks within one or more Markets and any findings are reported for review, escalation , if necessary, and final resolution + Act as a liaison contact for home ... inquiries, and initiatives + Serve as a liaison and escalation point for all other support areas + Explain...appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk… more
- City of Missoula, MT (Missoula, MT)
- …care. Whether you're performing emergency medical procedures, assisting with crisis de- escalation , or conducting welfare checks, your presence will bring stability ... with mental illness. + Provide support to the clinician with crisis de- escalation , including maintaining situational awareness to ensure safety of the team, dispatch… more
- Horizon Services, Inc. (San Mateo, CA)
- …in the improvement of services as needed + Provide crisis support, intervention, and de- escalation of conflict as needed + Ensure orientation is provided for all new ... staff on a variety of skills, including (but not limited to) verbal de- escalation , group milieu management/therapy, and clinical skills + Preferred: 2+ years of… more