- Robert Half Technology (Broken Arrow, OK)
- …to step into a leadership role? Our company is seeking a dedicated, hands-on Help Desk Manager to lead a small, skilled team of 1-2 help desk analysts in the Tulsa ... goals and track key metrics to deliver excellent service + Act as an escalation point for complex issues and collaborate with IT leadership on process improvements +… more
- JPMorgan Chase (Charlotte, NC)
- …working with a team committed to excellence and innovation. As a Loan Servicing Manager II within Lending Services, you manage a diverse portfolio of syndicated and ... and fee accruals across changing lender distributions + Serve as an escalation point for complex client issues, collaborating with senior management and… more
- JPMorgan Chase (Columbus, OH)
- …customer experiences, we encourage you to explore this exciting opportunity. As a Product Manager in the Ai4Ops Voice+ Domain, you are an integral part of the team ... + Oversee portfolio planning, dependency management, logistical coordination, and escalation processes. Product Management & AI Innovation + Manage discovery… more
- Microsoft Corporation (Phoenix, AZ)
- …our culture every day and we need you as an **Energy Resource Manager ** (ERM) with the primary focus at reducing stranded capacity applying optimization techniques ... but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner. **_Other_** + Embody our Microsoft… more
- Acosta Group (Wentzville, MO)
- …customer service, dependable 360 knowledge, and a clear path of resolution and/or escalation via calls, chats, text, and email from Acosta & Premium employees as ... than 3,000 Wireless Sales Pros. We are currently seeking a Full Time **District Manager ** to join our Wireless team. Prior sales experience or existing knowledge of… more
- Publicis Groupe (Rogers, AR)
- …Learn more at https://www.marsunited.com/. **Overview** We're looking for a Senior Manager , Retail Consultancy. This individual will be responsible for assisting in ... share best-in-class training for Retail Consultancy Managers + Serve as the escalation point and problem solver for Retail Consultancy Managers and Account… more
- Citigroup (Columbus, OH)
- The Business Support Senior Manager is a senior management level position responsible for accomplishing results through the management of a team or department, ... maintain relationships with internal and external clients, and serve as point of escalation of complex customer issues + Perform discovery and due diligence with… more
- Microsoft Corporation (Redmond, WA)
- …on strategy, product plans, and partnerships. As a Senior Business Development Manager , you will work closely with executive members of the Business Development, ... to Negotiate (A2N), Final Go-no-go (FGNG)). Resolves deal issues as an escalation point for less experienced colleagues. Establishes best practices and drives… more
- Serco (Herndon, VA)
- **Position Description** The Senior Manager , Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk** , ... service management processes: Incident, Request, Access, Event, Problem, Change, Escalation /Notification, Customer Satisfaction (CSAT). + Drive continuous improvement initiatives… more
- Comcast (Puyallup, WA)
- …customers as it relates to Advanced Voice, Metro Ethernet, Active Core, SD-WAN, Manager Router and other Business Class products, as appropriate. + Maintain customer ... satisfaction and serve as the primary escalation point for any customer issues that arise. Proactively coordinates efforts with other internal teams and groups to… more