- SMBC (New York, NY)
- …understand the liquidity position, continuously identify trends/risks, and follow position escalation protocols appropriately. + Support the team in any regulatory ... exams and addressing internal findings issued by 2nd or 3rd line of defense. + Comply with the firm's code of conduct and adhere to proper controls policies and procedures which are applicable. **Critical Job Knowledge and Core Competenies/Skills** + Ability… more
- Continental Tire the Americas, LLC (Orlando, FL)
- …trends to benchmark our performance. + Ensures feedback on customer satisfaction and escalation throughout CT BA and segment for improvements. + Plays an active ... leadership role in the segment to promote and drive customer centricity. + Technical application design and recommendations for improvement + Troubleshoot application and performance issues. + Technical training to customers and internally. + Compile technical… more
- TD Bank (Mount Laurel, NJ)
- …financials) when changes affecting our products are proposed + Acts as an escalation point for customer, process or operational issues, and further escalates as ... required to management + Liaises with various partners and stakeholders in the resolution of issues + Recommends and champions strategies to enhance the customer experience + Recommends solutions to improve the product, pricing, service, and/or process +… more
- Corewell Health (Lakeview, MI)
- …health care team + Manages verbal / physical conflicts using verbal de- escalation , physical presence, restraint techniques or other appropriate legal force options + ... Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities + Completes required ongoing… more
- American Red Cross (Fort Lauderdale, FL)
- …Train staff in use of business software application systems and support the escalation for regional phone and computer issues. **_Scope_** Full knowledge of job. ... Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization. **WHAT YOU NEED TO SUCCEED (Minimum Qualifications):** + Education: High School or equivalent required.… more
- Administrative Office of the US Courts (Washington, DC)
- …response. Enforcing and oversee technical and management notification and escalation procedures, maintaining proper communication channels to engage stakeholders, ... senior leadership, and subject matter experts (SMEs) as required. Leading incident and problem resolution by coordinating efforts across cybersecurity, IT, and business teams, leveraging SMEs to contain threats, mitigate risks, and efficiently restore systems… more
- Fairview Health Services (Minneapolis, MN)
- …support the organizations goals and vision. Understands and Adheres to Revenue Cycle's Escalation Policy. + Acts as a subject matter expert for internal and external ... teams to troubleshoot and assist with escalations, questions, and issues + Supports and/or completes daily work assignments for team + Completes daily work assignment timely and accurately. + Supports and/or completes audit/quality checks **Required** + Four… more
- BMO Financial Group (Tempe, AZ)
- …resolution, addressing irregularities and driving corrective actions ensuring proper escalation per established procedures. + Monitors operational performance across ... multiple teams or service lines, ensuring alignment with KPIs and the achievement of service level agreements (SLAs). + Engages with clients to understand and diagnose service needs, ensuring concerns are addressed promptly and effectively. + Responds to and… more
- Centene Corporation (Austin, TX)
- …board of pharmacy requirements + Maintain up to date knowledge of inter escalation process to adequately communicate urgent patient needs + Performs other duties as ... assigned + Complies with all policies and standards **Education/Experience:** High school diploma or equivalent. **License/Certification:** Missouri Registered Pharmacy Technician preferred, not required Pay Range: $15.58 - $26.73 per hour Centene offers a… more
- House of Blues (Philadelphia, PA)
- …issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication. + Carry out equipment installations at multiple ... office locations, following established procedures to deliver consistent reliable end-user work environments. + Troubleshoot and repair hardware failures and issues relating to desktop technologies, eg laptops, desktops, printers, video conferencing, IP… more