- CACI International (Chantilly, VA)
- …triage, ticket creation in a web-based CRM, initial troubleshooting, and escalation where appropriate-ensuring issues are resolved promptly or directed to the ... a single point of contact for troubleshooting, service restoration, and escalation . * Interface daily with internal stakeholders, government personnel, and… more
- General Dynamics Information Technology (Arlington, VA)
- …people are our differentiators. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. ... we can't turn into opportunity. And our work depends on a Help Desk Specialist joining our team to support the National Guard activities at Arlington, VA. At… more
- Tyto Athene (Doral, FL)
- …a **Senior** **AV Engineer** to support US Southern Command on the SCITES II Contract in Doral, Florida. TheSenior AV Engineer Develops, integrates, and maintains ... command, control, and collaboration needs. This role provides Tier IV escalation support, oversees AV projects from conception to implementation, and ensures… more
- Sacramento Credit Union (Sacramento, CA)
- …RESPONSIBILITIES AND DUTIES: + * Proficiently performs all duties of a Financial Service Specialist I, II and III with minimal direction from management. + *Can ... the Branch Manager and/or Assistant Branch Manager. + *Effectively addresses member escalation and is able to resolve member concerns. + *Performs operational tasks… more
- Trace Systems Inc (Scott AFB, IL)
- …all phases of service-impacting incidents, including outage reporting, isolation, escalation , and resolution. Assess and resolve network incidents and deficiencies ... US Government requirements,US Citizenship is required. Must possess a DoD-8570 IAT Level II baseline certification (eg, Security+ CE or equivalent) at the time of… more