- Canon USA & Affiliates (Lincoln, NE)
- …of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert ... after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer...in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience… more
- Siemens (New Castle, DE)
- …in fleet monitoring and maintenance planning for the Siemens Locomotives and duties to support Siemens Customer Service . The Mechanical Desk Engineer also ... minimize downtimeand costs. + Collaboratewith Product Managers, Software Engineers, and Field Service Techniciansto monitor and improve maintenance practices. +… more
- The Toro Company (Bloomington, MN)
- …shop foremen, service managers, sales representatives and end-user customers. Conduct field support visits to support quality issues and escalated ... Partner with our distributor, dealer, mass merchant, or end customer service channel to deliver customer...solutions. Leverage and drive digital and technological transformation in service support activities by utilizing current and… more
- Eastman (Springfield, MA)
- …knowledge expert in our customers' area of practice, and can therefore, effectively support the sales organization, customer service , business management, ... Tennessee, USA. For more information, visit www.eastman.com. Description The Technical Service Representative (TS-Rep) aims to enhance customer satisfaction and… more
- Terumo Medical Corporation (Somerset, NJ)
- …always be willing to help drive process improvement to exceed customers' expectations. The Customer Service Team has a proven track record for upward movement ... TMC's Quality Policies and Procedures. + Address and resolve customer service inquiries by identifying the issue,...and following up to ensure resolution. + Complete the field -based inventory order processing. + Verify customer … more
- ITW (Carol Stream, IL)
- …technical school or Military equivalent required. + Minimum 5 years of previous experience in field customer service work or 4+ years of Military experience ... follow internal company scripts, identify key details of the customer and problem and provide effective technical support... service liaison. + Occasionally travel throughout the field , to support escalated service … more
- Amazon (Herndon, VA)
- …and customer experience subject matter expert, liaising between customers, service development team and support engineering team, including leading tech ... applications for global engineering teams to help establish and improve end-to-end service support operations. Analyzing and pinpointing data trends to drive… more
- Panasonic Avionics Corporation (Bothell, WA)
- …+ High School Diploma or equivalent. + Minimum 4 years' work experience in a customer service and supply chain environment. + Minimum 2 years' work experience in ... expedites through PAC's Supply Chain, in order to meet customer and field requirements. + Coordinate replacement,...to ensure a sustaining inventory level in order to support internal/external customer deliveries. + Identify, negotiate,… more
- Microsoft Corporation (Redmond, WA)
- …**primary author and approver of customer -facing communications** during service incidents (SEV0/SEV1/SEV2), coordinating across Engineering, Support , PM, ... developments and customer impact during live-site events. + Review telemetry, support signals, and field input to guide communication strategy and tailor… more
- RTX Corporation (Everett, WA)
- …Engineer** is a customer facing role responsible for identifying and resolving in- service issues, driving root cause investigations, in support of the Cabin ... the approval cycle for Service Bulletins to implement design changes, inspect for field issues, or to address quality escapes in the field . Implement / … more
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