- Mass Markets (Richmond, VA)
- …clients. + Collaborate with internal teams including operations, quality assurance and training to resolve issues and enhance service delivery. + Identify and pursue ... managing client relationships and meeting performance targets. + Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). + Experience with CRM or workforce… more
- Mass Markets (Pembroke, GA)
- …Handle inbound and outbound calls with professionalism and empathy + Use training and resources to confidently answer questions and recommend products/services + ... issues to appropriate team members when needed + Stay current with training , updates, and program changes + Meet attendance, punctuality, and performance… more
- Mass Markets (Pembroke, GA)
- …and outbound calls with professionalism and empathy + Use product knowledge and training to recommend solutions and close sales + Build rapport, listen actively, and ... issues to appropriate team members when needed + Stay current with training , system updates, and team communications + Maintain excellent attendance and punctuality… more
- Mass Markets (TX)
- …promoting appliance warranties, and ensuring a seamless customer experience. Shift & Schedule: Training Schedule: + Monday to Friday: 9:00 AM - 6:00 PM (Weekends ... Off) Post- Training Shift: + Monday to Friday: 9:00 AM -...in claims management systems, contact center platforms, and MS Office products. + Strong critical thinking and problem-solving skills… more
- Mass Markets (Killeen, TX)
- …customers and service partners to ensure timely and accurate resolutions. Shift & Schedule: Training Schedule (2-3 weeks): + Monday to Friday: 8:00 AM - 5:00 PM ... (Weekends Off) Post- Training Shift: + Saturday to Tuesday: 8:00 AM -...in claims management systems, contact center platforms, and MS Office products. + Strong verbal and written communication skills,… more
- Mass Markets (Killeen, TX)
- …and maintain professionalism at all times + Use internal knowledge bases and training materials to answer questions accurately + Maintain detailed and accurate CRM ... + Comply with all scripts, policies, and procedures + Meet attendance and training requirements consistently CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT… more
- Mass Markets (Savannah, GA)
- …experience isn't required, Experience in customer service, technical support, inside sales, or back- office support in a contact center environment is a plus. To be ... POSITION? It's about building relationships and turning the knowledge, you gain in training into customer wins. We provide all new employees with world-class … more
- Mass Markets (IA)
- …and claims + Follow scripts, policies, and procedures while using your training and resources + Handle sensitive information with confidentiality + Escalate ... issues to the appropriate team or manager + Attend training sessions and stay up to date with program...(20+ words a minute) + Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) + Basic understanding… more
- Mass Markets (Killeen, TX)
- …Accurately document customer interactions and claims. + Use our knowledge base and training to answer questions and follow procedures. + Protect customer privacy and ... ensure customer satisfaction. + Stay up to date with training , meetings, and process updates. + Maintain excellent attendance...at least 20 WPM. + Basic knowledge of Microsoft Office and Windows OS. + Reliable attendance and punctuality.… more
- Mass Markets (Killeen, TX)
- …about building relationships and turning insights into hiring success. We provide world-class training , so if you're positive, driven, and eager to grow, we want to ... internet (20 Mbps+ download speed) + Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) + Ability to work...PowerPoint) + Ability to work scheduled shifts, including during training + Strong attention to detail and ability to… more