- MTA (New York, NY)
- …knowledge and use of Siebel CRM, Oracle Enterprise Content Management (ECM), and Genesys Cloud or other Interactive Voice Response (IVR) system + Familiarity with ... performance metrics and the ability to meet identified targets + Working knowledge and use of office productivity tools (eg, MS Office applications) and web-based applications + Knowledge of Shared Services Education and Experience: Experience: + Minimum three… more
- MAPFRE Insurance (Webster, MA)
- …calls and occasional visits. + Monitor call flow and compliance using Genesys system. + Collaborate with other management teams to resolve interdepartmental issues. ... + Create an environment where teamwork is encouraged with your Unit, the Claim Department and Company. **Quality & Productivity** + Prioritize and distribute work to meet productivity goals. + Use reports to identify trends and evaluate performance. + Ensure… more
- Narda-MITEQ (Sparks, MD)
- …group of engineering disciplines. + Familiar with computer design tools including Keysight Genesys , OrCad, MATLAB, PSPICE, or other tools. + Must have the ability to ... obtain security clearance. + Must be able to pass a preemployment drug screening and background check. Salary Range: $105,000.00 - $240,000.00 per year. Location: Onsite in Sparks, MD with a 9/80 schedule. Every other Friday OFF. Please be aware many of our… more
- Molina Healthcare (Warren, MI)
- …production, quality and efficiency with vendor and internal partners. + Utilizes Genesys and Epic platforms to meet business objectives. + Ensures coverage of ... all operating hours and the ability to work any business hours, including weekends and some holidays, as needed. + Ensures internal partners receive operational issue support. + Produces solutions to problems or issues before making decisions, calculates risks… more
- CACI International (Chantilly, VA)
- …and system simulation software such as HFSS, ADS, Microwave Office, Keysight Genesys (or SystemVue), WASP-NET, and GRASP. + Experience in ultrawideband phased array ... design and measurement. + Experience in advanced reflector antenna design and measurement including simultaneous multiband and phased array feeds. + Experience using scripting languages such as MATLAB and Python to process and analyze predicted and measured RF… more
- ADP (Roseland, NJ)
- …defining the architecture for integrating with Databricks Platform, AWS Cloud, Genesys Cloud, Salesforce CRM, Salesforce CRM Analytics, Salesforce Data Cloud, ... Cognos, PowerBI, and other enterprise data. Participate in the architecture, designing, and building of largescale distributed services-oriented systems, such as data lakes, data warehouses, AI/ML solutions, and reporting metadata layers. Develop and maintain… more
- Leidos (VA)
- …+ Implement cloud-based contact center solutions, such as Amazon Connect, Genesys , or Five9, to enhance scalability and flexibility. **Technical Support and ... Troubleshooting:** + Monitor call center systems to ensure optimal performance and uptime. + Diagnose and resolve technical issues related to system integrations, telephony, and software applications. + Provide technical support to call center agents and… more
- Xcel Energy (Minneapolis, MN)
- …& Technology Oversight** + Familiarity with IVR platforms and ecosystems (Avaya, Genesys , Nuance, LumenVox, Verint, Aceyus) to guide vendor deliverables and evaluate ... solution options-without needing to code. + Ability to assess integration impacts (API connectivity, security, compliance) and make informed trade-off decisions documented in Architecture Decision Records (ADR). **Data-Driven Decision Making** + Experience… more
- Rush University Medical Center (Chicago, IL)
- …RMG Access Center leadership. 7. Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures ... accurate documentation, routing, and resolution of patient inquiries through integrated systems. 8. Proactively monitors and escalates areas of concern or uncertainty relating to the practices and suggests resolutions around access, capacity management,… more
- S&P Global (New York, NY)
- …Marketo, Eloqua). + Practical knowledge of telephony and CTI systems (eg, Genesys , Cisco, Avaya) + Ability to work independently and effectively manage multiple ... initiatives. + Previous experience working in an agile/kanban environment a plus. + Experience with entire software development lifecycle (Agile, SDLC, Iterative). + Proven experience with integrated systems required. + General Programming Skills. + Software… more