• Sr Analyst , Contact Center Technology

    Evolent (Richmond, VA)
    …* Operational Insight: Deep understanding of contact center operations, including call routing , queuing, reporting, and analytics. * Cross-Functional ... Stay for the culture. **What You'll Be Doing:** **Job Summary** The Senior Analyst , Contact Center Technology plays a pivotal role in supporting, enhancing, and… more
    Evolent (08/08/25)
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  • Specialist, WFM Real Time Adherence

    DriveTime (Mesa, AZ)
    …the liaison to Contact Center leadership, assisting with the implementation of new call , email, and SMS routing strategies, and providing post-deployment volume ... accuracy of all reports distributed from the Contact Center Analyst Team. + Working on activities, projects, and requests...Proficient in Microsoft Applications **Nice to Haves.** + Prior Genesys Cloud platform experience within a contact center +… more
    DriveTime (07/16/25)
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