• Systems Engineer / Systems Analyst - ITSM…

    Robert Half Technology (Martinez, CA)
    …with business objectives. + Integrate IVR platforms with ITSM workflows to improve call routing and user experience. + Ensure compliance with healthcare IT ... Our client is seeking a Systems Engineer / Systems Analyst with a strong background in IT Service Management...required). + IVR/Telephony integration experience - platforms such as Genesys , Twilio, or Cisco UCCE. + ServiceNow or ITIL… more
    Robert Half Technology (08/08/25)
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  • Remote Dialer Operations Analyst II

    Carrington (Helena, MT)
    …satisfaction. + Effectively communicate on a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system ... team and work remote from home!** The Dialer Operations Analyst II will execute, design, manage and analyze all...team to optimize resource utilization as it relates to call forecasting and meeting daily business needs. + Understand… more
    Carrington (08/20/25)
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