- Robert Half Technology (Martinez, CA)
- …with business objectives. + Integrate IVR platforms with ITSM workflows to improve call routing and user experience. + Ensure compliance with healthcare IT ... Our client is seeking a Systems Engineer / Systems Analyst with a strong background in IT Service Management...required). + IVR/Telephony integration experience - platforms such as Genesys , Twilio, or Cisco UCCE. + ServiceNow or ITIL… more
- Carrington (Helena, MT)
- …satisfaction. + Effectively communicate on a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system ... team and work remote from home!** The Dialer Operations Analyst II will execute, design, manage and analyze all...team to optimize resource utilization as it relates to call forecasting and meeting daily business needs. + Understand… more