- Concentrix (Harrisburg, PA)
- …a game-changing career. \#LI-Remote Concentrix is looking for an accomplished and experienced Genesys Cloud CX Architect to join our expanding organization in ... Provider of the market-leading CCaaS platforms with this position focused on Genesys Cloud CX. We are looking for candidates who can immediately contribute to… more
- Capgemini (New York, NY)
- …in developing and implementing multichannel self-service IVR and OmniChannel Orchestration Routing using Genesys Cloud CX. The ideal candidate will have a strong ... Voice and Non-Voice applications including Chat, SMS, Email, and Bots using Genesys Cloud CX Architect. + Develop and integrate third-party services such as AWS… more
- Capgemini (New York, NY)
- …development, specializing in multichannel self-service IVR and OmniChannel Orchestration Routing using Genesys Cloud CX. The ideal candidate will have hands-on ... and implement multichannel self-service IVR and OmniChannel Routing solutions using Genesys Cloud CX Architect. + Build and maintain applications across Voice,… more
- ADP (Norfolk, VA)
- …Every day activities will include serving as the resident expert for Genesys Cloud capabilities; providing day-to-day support, proactive maintenance and ... the HROs Omni Channel communications program. This program includes Genesys Voice and Chat channels and IVR as well...about ADP:** We are a comprehensive global provider of cloud -based human capital management (HCM) solutions that unite HR,… more
- MetLife (Cary, NC)
- …IT careers to learn and grow in a collaborative environment. You'll support the Genesys Cloud CX platform and work alongside experienced engineers to deliver ... Key Responsibilities: * Assist with the configuration and basic maintenance of Genesys Cloud CX solutions (call routing, IVR, digital channels). * Help monitor… more
- DIRECTV (El Segundo, CA)
- …of our next-generation Customer Experience (CX) orchestration platforms, centered on AWS, Genesys Cloud , and Salesforce Service Cloud . The successful ... practices (AWS), advanced automation (Terraform, CI/CD), conversational AI, advanced routing ( Genesys Cloud ), and critical integrations with platforms like… more
- Molina Healthcare (Kenosha, WI)
- …the maturity of existing ** cloud -native UCaaS and CCaaS platforms ( Genesys Cloud )** through automation, analytics, and AI-driven optimization. + Align ... routing, predictive analytics, and sentiment analysis. + Integrate **Salesforce with Genesys Cloud ** to deliver a **unified "single pane of glass" agent… more
- Humana (Helena, MT)
- …involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + Partner with product managers and product owners ... factors. The Senior Application Architect is responsible for Architecture design, planning, Cloud migration and performance of several platforms that are used to… more
- Newegg Inc. (Diamond Bar, CA)
- …+ Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud , Amazon Connect, CRM, WFM) to track key metrics such as ... + Proven success managing cloud -based contact center platforms such as Genesys Cloud or Amazon Connect. + Experience in data analysis, report automation, and… more
- ADP (Alpharetta, GA)
- …and on-prem contact center technologies such as Salesforce.com, ServiceNow, Oracle CRM, Genesys Cloud , Genesys InfoMart, Calabrio Voice Recording, Nuance ... multi-faceted data warehousing and analytics team. + Advanced knowledge of cloud -based data engineering and data warehousing solutions, especially AWS, Databricks,… more