- Public Storage (Plano, TX)
- …to apply. **System experience:** + **CCaaS Platforms** : NICE CXone (preferred), Genesys Cloud , Five9 + **Conversational AI** : Cognigy (preferred), Google ... Microsoft Bot Framework + **Workforce Management** : NICE IEX (preferred), Verint, Genesys WFM, Calabrio, + **Analytics Tools** : NICE Enlighten, CallMiner, Verint… more
- Insight Global (Hollywood, FL)
- …for voicebots (IVAs) and chatbots primarily within Five9 Studio 7 and Genesys Cloud Developer (Architect) environments. * Conversational AI Logic: Implement ... one of the following: o Five9 Studio 7 (or Inference Studio) OR Genesys Cloud Developer / Architect (for bot flows and integrations) * Experience with… more
- Premera Blue Cross (Mountlake Terrace, WA)
- …Engineer, with a focus on customer service. + Familiarity with telephony integrations (preferably Genesys Cloud CX). + Knowledge of Azure Services such as Azure ... apps, Power Automate). + Support integrations with telephony platforms (eg, Genesys ), Facets, and other internal systems to move toward a single-pane-of-glass… more
- Stanford Health Care (Newark, CA)
- …multiple sources and present it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. ... Systems & Platforms: Work with data from contact center platforms such as Genesys , NICE inContact, Avaya, Five9, Amazon Connect, CISCO or similar. Integrate data… more
- Wells Fargo (San Antonio, TX)
- …+ 3+ years' experience in CCaaS implementation, configuration, or routing design (Five9, Genesys Cloud CX, Amazon Connect, etc) + 3+ years' experience with ... help design, build, and launch the routing platform for our new Enterprise Level Cloud -Based Contact Center on Five9 Platform. Learn more about the career areas and… more
- Walmart (Bentonville, AR)
- …skills. **Preferred:** + Experience with **leading CCaaS platforms** (eg, NICE CXone, Genesys Cloud , Amazon Connect, Five9, or equivalent). + Exposure to ... long-term vision for our enterprise contact center ecosystem, leveraging cloud -based contact center technologies, AI-driven automation, and omnichannel orchestration.… more
- Walmart (Denver, CO)
- …Exchange online. + SaaS Applications Licensing & Access. + AV & Telecom Administration for Genesys Cloud , Poly, Carousel Cloud and Neat. + Support SOX ... will have the opportunity to work in a Hybrid Cloud and On-Premise environment Jira, Confluence, Jira Service Management...Jira Service Management and the rest of the Atlassian Cloud suite in the organization. The Atlassian Administrator will… more
- ADP (El Paso, TX)
- …the "face" of the Workforce Management to all the Regions. **RESPONSIBILITIES:** + Monitors Genesys Cloud to access Real Time Performance on an interval and ... manner. **A little about ADP:** We are a comprehensive global provider of cloud -based human capital management (HCM) solutions that unite HR, payroll, talent, time,… more
- ADP (Roseland, NJ)
- …to measurable business outcomes and driving transformation across technology investments, including Salesforce, Genesys Cloud , and GenAI. As a key member of the ... laws. **A little about ADP:** We are a comprehensive global provider of cloud -based human capital management (HCM) solutions that unite HR, payroll, talent, time,… more
- Capgemini (El Paso, TX)
- …with Contact Center Technology platforms predominantly having worked on **Amazon Connect,** Genesys cloud etc. with additional experience is contact center ... to operations, fueled by the fast evolving and innovative world of cloud , data, AI, connectivity, software, digital engineering and platforms. The Group reported… more