• Genesys Applications Analyst III

    Emory Healthcare/Emory University (Atlanta, GA)
    …responsible for providing telephony systems administration and support for Genesys Cloud CXone (formerly PureCloud) for Emory Healthcare's enterprise ... environment. The Genesys Apps Analyst III will support Emory's...and participates in on call rotation. Preferred Qualifications: + Genesys Cloud CXone (PureCloud) systems … more
    Emory Healthcare/Emory University (10/03/25)
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  • Cloud Contact Center Analyst

    Leidos (Baltimore, MD)
    **Description** Leidos is seeking a ** Cloud Contact Center Support Specialist** to be part of the mission solution and help lead SSA's Digital Modernization ... Familiarity with leading call center applications such as Amazon Connect and Genesys . Experience in utilizing workforce management tools to optimize staffing and… more
    Leidos (08/10/25)
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  • Business Systems Analyst (Remote)

    Vestis Services (Houston, TX)
    …matter expertise and build effective relationships with leaders throughout the organization. Leverage Genesys Cloud and integrated systems , including AI, to ... **Description** **Overview:** The Business Systems Analyst will focus on our...interactions and to optimize internal efficiencies. **Responsibilities/Essential Functions:** + Genesys Cloud for Inbound and Outbound customer… more
    Vestis Services (09/23/25)
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  • Contact Center Data & Systems…

    Newegg Inc. (Diamond Bar, CA)
    …operations, contact center analytics, or systems administration. + Proven success managing cloud -based contact center platforms such as Genesys Cloud or ... interpret large data sets from contact center platforms (eg, Genesys Cloud , Amazon Connect, CRM, WFM) to...SLAs, and business goals across global contact center operations. Systems Administration & Support + Serve as the system… more
    Newegg Inc. (10/21/25)
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  • Business Reporting Analyst - CCaaS (Contact…

    Stanford Health Care (Newark, CA)
    …multiple sources and present it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX, NICE inContact, Avaya CMS, Amazon Connect, or similar. ... Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center...Familiarity with scripting or automation tools (Python, R, VBA). Systems & Platforms: Work with data from contact center… more
    Stanford Health Care (09/16/25)
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  • AI Implementation Analyst

    Fiserv (Alpharetta, GA)
    …a global scale, come make a difference at Fiserv. **Job Title** AI Implementation Analyst **About your role:** You will play a crucial role in designing, developing, ... AI in development lifecycles, ensuring smooth integration with existing systems and supporting operational excellence through DevOps practices. Your expertise… more
    Fiserv (10/16/25)
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