- Omni Hotels (Boston, MA)
- … guest interactions, team leadership, and conducting meetings. + Passion for guest experience and service excellence, with a focus on operational efficiency ... that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial… more
- University of Pennsylvania (Philadelphia, PA)
- …an enthusiastic customer service oriented part-time House Manager to join PLA's Guest Services team. House Managers perform a wide variety of duties to help ... with the Event Lead on duty, our House Managers are responsible for the overall guest services operations on a per-event basis. This includes, but is not limited to,… more
- Saratoga Casino Hotel (Saratoga Springs, NY)
- …to Success in this Role: + At least 18 years of age + Prior experience in guest service capacity preferred. + Excellent guest service skills; attentive ... all of our guests, "To create special experiences one guest at a time." If you would like to...with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They… more
- IHG (Petersburg, VA)
- …recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order ... functions assigned which may include, but are not limited to guest registration, business center, transportation services, housekeeping, accounting, maintenance and … more
- IHG (Los Angeles, CA)
- …qualification/equivalent in Hotel Management/Business Administration or 3 years of Front Office/ Guest Service experience including management experience. + Must ... + Respond to, log and follow up with all guest queries and complaints, ensuring that they are resolved;...Director of Front Office in liaison with Revenue and Sales department + Monitors HeartBeat results, secret shopper audits… more
- IHG (New York, NY)
- …audit functions. **_Qualifications and Requirements:_** Some college and three years guest service /hotel experience, or an equivalent combination of education ... and/or experience. Must have full knowledge of the guest service /night function and some supervisory training/experience preferred. Must speak fluent English.… more
- Hilton (Dana Point, CA)
- …reservation calls in a welcoming and professional tone using the highest standards of guest service \. Specifically, this includes but is not limited to: + Answer ... guest calls in a timely manner, extending excellent service and Forbes standards with all guest ...and decrease call abandonment to increase hotel revenue\. + Sales commission incentive available for premium suite bookings and… more
- ASM Global (Boston, MA)
- …and accurately using the ticketing system (online, on-site kiosks, and at the guest service desk). + Distributes pre-purchased tickets, group reservations, and ... ticketing experience, maintains inventory accuracy, and provides exceptional customer service to enhance the overall guest experience....of each shift. + Provide support for the Group Sales teams with ticket distribution at the Guest… more
- Marriott (Irving, TX)
- …* Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service . * Develops working relationships with outside vendors ... executing all property events with a seamless turnover from sales to operations and back to sales ....appropriate adjustments. * Reviews staffing levels to ensure that guest service and operational needs are met.… more
- Omni Hotels (Fort Worth, TX)
- …center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of ... The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team! Job Description To… more