- Huntington Ingalls Industries (Fort Meade, MD)
- …supervisor, with the goal of getting certified and capable of providing 24/7 help desk support for SIGINT systems, troubleshooting deployed sensors, and ... + Introduction to SIGINT fundamentals and terminology + Overview of 24/7 help desk operations structure Week 2: System Architecture + Basic SIGINT system… more
- Citi Trends (Savannah, GA)
- …reports + Escalate store polling issues in a timely manner + Coordinate with Store Help Desk associates at the start of each shift + Assist supporting stores ... by taking help desk calls + Log store help desk calls providing detailing information and troubleshoot steps + Performs other duties as may be assigned… more
- City of New York (New York, NY)
- …update inventory of all equipment, software, and licenses. - Monitor and respond to IT help desk tickets in a timely and efficient manner. - Provide guidance and ... of enterprise IT ecosystem and dependencies. - Proven experience as a Help Desk Technician or other customer support role. - Tech-savvy with a working… more
- KPH Healthcare Services, Inc. (Gouverneur, NY)
- …peers, leaders and other ProAct administrative resources. **Responsibilities** **Job Duties:** + Help Desk phone coverage for incoming calls, outbound calls and ... staff members. + Understand, master and gain efficiency in systems leveraged by the Help Desk . + Provide Help Desk resolution of customer service issues… more
- Insight Global (Los Angeles, CA)
- …status/resolution information in ticketing database * Ensure SLAs are met by reviewing the Help Desk inbox and tickets * Escalate issues and collaborate with the ... appropriate IT teams to find resolutions * Update Help Desk knowledge base with accurate and up-to-date information * Troubleshooting problems with Windows based… more
- Prime Healthcare (Ontario, CA)
- …processes. Provides tier one IT support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming ... the Information Services department. Qualifications Required qualifications: 1. Work experience in help desk activities using a help desk software… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Provide assistance to… more
- Edwards Lifesciences (Irvine, CA)
- …(including Apple products), and maintain organized network and asset records. + Occasional Help Desk support and adherence to company safety and compliance ... assets including physical and electronic identification and control; Assist in answering Help Desk Calls from Users on an as needed basis **What you'll need… more
- Themis Insight (Laurel, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Provide assistance to… more
- Capital Region BOCES (Albany, NY)
- …and desktop). + Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations. + Works with vendors to ... the examination, twenty-four (24) months permanent competitive class status as a Help Desk Technician in the agency where the vacancy, or anticipated vacancy,… more