- Amentum (Holloman AFB, NM)
- …(SOPs) and Work Instructions (WIs). Also responsible for supporting the daily help desk operations of information systems. This includes maintaining the ... software, and user issues. Coordinates Site IT operational functions with primary help desk responsibility for hardware, software, network, and computer security… more
- City of New York (New York, NY)
- …information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high ... technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of… more
- CACI International (Washington, DC)
- …and procedures to ensure responsive support. * Trains staff and sets up help desk staffing schedules. * Organizes, prepares, schedules and conducts training ... training facilities, for access to appropriate applications, etc. Oversees and supervises help desk operations, including answering and responding to user phone… more
- BAE Systems (Saratoga Springs, UT)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... troubleshooting and maintenance of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Manage the… more
- GovCIO (San Antonio, TX)
- …San Antonio, Texas. This person will be part of a team that provides Help Desk , Network Operations, Network Engineering, and Cybersecurity Support for US Army ... North Information Technology Directorate, known as the "G-6," provides Help Desk /Service Desk , daily operations management, technical management services,… more
- Akwesasne Mohawk Casino Resort (Hogansburg, NY)
- …Technology Reports To: IT Helpdesk Supervisor FLSA Status: Non - Exempt SUMMARY: The Help Desk Technician's role is to ensure proper computer operation so that ... problem or issue. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule problems. Escalate problems (when required) to… more
- City of New York (New York, NY)
- …information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high ... technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of… more
- COMSO, Inc (Fort Meade, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem identification, ... of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Provide assistance to… more
- COMSO, Inc (Fort Meade, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem identification, ... of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems (U) Provide assistance to… more
- City of New York (New York, NY)
- …information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high ... technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of… more