- Mass Markets (Savannah, GA)
- …team! In this role, you'll provideinbound customer support, technical troubleshooting, help desk assistance, and back-office processingfor bothcommercial and ... Experience (Not Required) + 1+ year incustomer service, contact center, help desk , technical support, inside sales, or back-office roles + Experience… more
- BeOne Medicines (Emeryville, CA)
- …may include outsourced trials, CROs and offshore partners resources + Provide oversight of Help Desk Support Management by being an internal escalation point for ... reviewing and providing feedback on help desk tickets + Perform all other related duties as assigned + Direct reports 4-6 EDC Admins **Supervisory… more
- Assertive Professionals (Hanover, MD)
- …activities of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Optimizes ... of configuration and operation of IT systems + Provides Tier I ( Help Desk ) problem identification, diagnosis and resolution of problems + Optimizes system… more
- Aspen Dental (AL)
- …offices. + **Reporting:** Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for ... training Field Team Members in a virtual environment + Experience in a Help Desk or Ticket Management System preferred, but not required + Excellent verbal and… more
- Entre Technology Services (Spokane, WA)
- …*Software Installation *Software Troubleshooting *Solution Delivery *Systems Troubleshooting *IT Help Desk Software *Remote Support Software Job ... solutions. Your daily duties will be assisting the service desk , handling escalation tickets and working on multiple small...of systems. Assists users with questions or problems. May help perform system backups and recovery and install new… more
- Serco (Kirtland AFB, NM)
- …awareness, and the proper use of secure communication tools. + Collaborate with the help desk team to resolve escalated network issues and provide guidance on ... the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while...process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to… more
- General Dynamics Information Technology (Washington, DC)
- …proper handling of requests + Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II support + Maintains ... and quality of the operations + Provide support for escalated issues from help desk analysts **Qualifications:** Education: Associate degree with 3+ year of… more
- TekSynap (Washington, DC)
- …and best practices related toIToperations + Knowledge of and experience with help desk support and operations. + Knowledge of networking and ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- Serco (Washington, DC)
- …Engineering Change Proposal Review, ECP processing workflow management, Problem Report ( help desk ) submissions, support Originators with ECP development, and ... the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while...process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to… more
- Stanford Health Care (Palo Alto, CA)
- …you will do** + Provide tier-2 support of application incidents reported through the help desk ; including 24/7 on call coverage as required + Provide analytical ... with other information technology teams including Infrastructure, Integration, Reporting, and the help desk + Lead small to medium complexity software upgrade… more
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