- CACI International (Colorado Springs, CO)
- …users, offering guidance for routine maintenance and troubleshooting. They manage 24/7 help desk support, fielding tasks, and post-fielding assessments to ... fiber optic, control cable, IPTV and speaker wire in support of Enterprise Service Desk (ESD) services + Tests components to ensure cables and equipment are within… more
- Insight Global (Kansas City, MO)
- …. Skills and Requirements 2+ experience in a professional help desk /desktop support/service desk role Experience ... with Windows 10 Very documentation oriented Good customer-service personality more
- RBR-Technologies (Fort Meade, MD)
- …customers who are integrating Enterprise and IC Attribute and Authorization security services + Help desk support will be provided to aid development teams in ... SQL and basic database querying abilities + LDAP directories + phone and desk -side customer support + Ticket tracking systems (Request Tracker(RT), JIRA, or Redmine)… more
- ManTech (Herndon, VA)
- …years of experience. + Minimum 2 years of experience providing technical support in a help desk , service desk , or incident management role. + Proven ability ... to troubleshoot and resolve technical issues involving computer hardware, software, networks, and telecommunications systems. + Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications. + Knowledge of Windows Active… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- …tier support to end users. The ideal technician will have 2+ years of IT help desk experience with a strong background in Microsoft Office365. They will be ... images, peripheral, network connections to support on-premise and virtual service desk analysts. + ACD Configuration* Configure cues, voicemail, call record, etc.*… more
- Cummins Inc. (Columbus, IN)
- …escalates to Purchasing Systems Analyst for all purchasing. + Communicates with global help desk and purchase order administrators any applicable changes or ... employee's Form I-9 to confirm work authorization. Ready to think beyond your desk ? Apply for this opportunity to start your career with Cummins today.… more
- SOS International LLC (Pearl Harbor, HI)
- …practices (eg, Change Management, Configuration Management, Capacity Planning) + Prior Help Desk /software experience (eg, Jira, Remedy, ServiceNow). **Additional ... Engineering, Systems Operations, Network Operations, and the Enterprise Service Desk (ESD) teams. + Design, develop, and implement approved LAN/WAN/cryptographic… more
- Chenega Corporation (Fort Belvoir, VA)
- …Tier 2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired ... satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + Ensure relationship… more
- Johns Hopkins University (Baltimore, MD)
- …formula. **Preferred Qualifications** + Bachelor's Degree highly preferred + Experience with service desk , help desk , call center or comparable front-line ... service a plus. + Experience with accounts receivable and/or an accounting background a plus. + Experience with customer relationship management software a plus. + Experience working in a university setting, particularly student services, preferred.… more
- ManTech (Laurel, MD)
- …and high-level system architectures to develop system requirements + Provide Tier 1( Help Desk ) and Tier 2/3 (Escalation) problem identification, diagnosis, and ... be able to move, carry and deliver workstations from inside the office to customer's desk . The person in this position must be able to remain in a stationary… more
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