- Mb Solutions, Inc. (Washington, DC)
- …the client/server/storage/network devices, mobile devices, etc. + Shall provide Tier I ( Help Desk ) and II (advanced troubleshooting) problem identification, ... diagnosis and resolution of problem. + Shall provide support for the escalation and communication of status to agency management and internal customers. + Shall provide support for the tracking system and hardware problems and remains involved in the… more
- CACI International (Laurel, MD)
- …Provide assistance to users in accessing and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem identification, diagnosis and resolution of problems + Manage the… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …area). + **Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level II ** The Level 3 Help Desk Specialist shall possess the ... Help Desk Specialist Annapolis Junction, MD...DoD 8570.01-M with a minimum certification of IAT Level II ** **_Equal Opportunity Employer, including disability and protected veteran… more
- General Dynamics Information Technology (Wright Patterson AFB, OH)
- …Required:** None **Job Family:** Technical Support Services **Skills:** BMC Remedy Ticketing System, Help Desk Support,IT Help Desk **Certifications:** ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Specialist** at GDIT. Shape what's...what's next for your IT career. The F-35 Lightning II Program is the Department of Defense's focal point… more
- Koniag Government Services (Washington, DC)
- **Koniag Management Solutions** , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain ... Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I...Desk Specialist to provide Tier I and Tier II technical support within a classified environment for our… more
- Nightwing (Pensacola, FL)
- …production and test environments. **Responsibilities include:** + Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, ... (tiered support model), using an Incident Management System. + Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis.… more
- Proven IT (Westchester, IL)
- …field preferred. - 2+ years of experience in technical support, endpoint deployment, or Tier II Help Desk role. Technical Skills - Proficiency with Microsoft ... healthcare facilities in the surrounding Chicagoland area. + Provide Tier II -level Help Desk support, including troubleshooting hardware, software, and… more
- TekSynap (Dahlgren, VA)
- …& Qualifications** TheTekSynap is seeking a **Senior Customer Technical Support Specialist ( Help Desk ).** The Senior Customer Technical Support Specialist ( ... Help Desk ) serves as Key Personnel under the NSWCDD Corporate...security and service management policies. **RESPONSIBILITIES** + Provide Tier II /III technical support to end-users across NSWCDD, including troubleshooting,… more
- TekSynap (Washington, DC)
- …LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of ... customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and...QUALIFICATIONS** + Active Secret security clearance + Active IAT II Certification + US Citizen + Minimum of ten… more
- Watershed Security (Dahlgren, VA)
- …Contracting experiencing. Watershed is looking for a Customer Technical Support Specialist ( Help Desk ) to support Naval Surface Warfare Center Dahlgren, VA. ... years of professional experience in Industry, Federal or DoD Help Desk Support using a help...This position is required to be designated as IAT II level with a Secret Clearance. REQUIRED QUALIFICATIONS +… more