- City of New York (New York, NY)
- …for New Yorkers and communities to flourish. Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. Provide Helpdesk/desktop ... and 123 William St. locations. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide Remote Desktop and Laptop support… more
- Robert Half Technology (Honolulu, HI)
- …end-users with device setup and connectivity. Requirements Qualifications + 1+ year of help desk or technical support experience. + Familiarity with Active ... tickets per day, maintaining high-quality service. + Collaborate with Level II technicians for escalations (primarily VP-level tickets). + Maintain accurate… more
- Red River (Lexington, MA)
- …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... The Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working on a team...in the escalation workflow to troubleshoot and resolve Tier II and higher issues. This position will work onsite… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR High School Diploma ... Service Desk Incident Manager Clearance Required: Secret Clearance Locations:...2 years of experience * Certifications (Required): + IAT II certification - CompTIA (Network+, Security+, or equivalent) +… more
- Community Health Systems (Franklin, TN)
- …or a related field preferred + 2-4 years of experience in IT support, help desk operations, or technical customer service required + Familiarity with Learning ... **Job Summary** The Service Desk Representative II provides technical support and customer service for incident resolution and service requests. This role serves… more
- Parsons Corporation (Colorado Springs, CO)
- …domain? We need your help . Our Team is looking for a **Service Desk Technician** . In this role you will maintain Information Technology (IT) systems and ... be the first line of defense in resolving Service Desk issues and providing support for hardware complications. Install,...hire + Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months… more
- Robert Half Technology (Los Angeles, CA)
- …ServiceNow, maintaining a strong call-to-ticket ratio Escalate complex issues to Level II teams and follow through to resolution Deliver exceptional customer service ... to attorneys, leadership, and staff Create and maintain IT knowledge base documentation Collaborate with engineers on testing software, images, and documentation Why Join Primarily remote role with strong work-life balance Competitive compensation up to $75K… more
- BEAT LLC (Corona, CA)
- …CompTIA Security + CE (* must adhere to 8570.01M CWF Requirements - IAT Level II ) Requirements: + a high school degree, or a GED, and three (3) years of ... relevant experience in system administration and experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions, OR + a bachelor's degree in a relevant… more
- YesCare Corp (Philadelphia, PA)
- …end users and staff on computer operation and other issues. Receive and respond Level II Help Desk calls, pages, and/or e-mails regarding PC and/or hardware ... experience in lieu of degree + 3-5 years of Desktop Support experience + Help Desk call tracking system, Windows XP/7 OS, Office 2007/2010, advanced skill set in… more
- Koniag Government Services (Chantilly, VA)
- …testing and participate in code reviews + Support FTP and SFTP transmission operations + Implement Help Desk resolutions for Level II and III tickets + Apply ... requirements + Experience with FTP and SFTP protocols + Familiarity with Help Desk ticketing systems + Ability to create and maintain technical documentation +… more