- NANA Regional Corporation (Alexandria, VA)
- …Desk , providing support for computer systems, networks, applications, infrastructure, help - desk services, databases, and other technologies. + Identify, ... SUVI is seeking a Service Desk Manager to oversee and manage Information Technology...+ Develop and manage escalation procedures to ensure service level agreements (SLAs) are met. + Document, track, and… more
- Terracon (Olathe, KS)
- …issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify and/or delete user accounts per ... calls, emails, and chat sent to the IT Service Desk system as the first level of...High school diploma or equivalent. + Up to 1-year help desk related experience. + Associate's degree… more
- Robert Half Technology (Houston, TX)
- …continuous improvement of support processes. Requirements + 1-5+ years experience in IT support, help desk , or service desk roles (some networking / ... Log and track issues in ticketing systems (eg Service Desk tools, help - desk software), prioritize...desk software), prioritize and escalate complex problems to higher- level IT or network/cybersecurity teams. + Perform basic network… more
- Insight Global (Bellevue, WA)
- Job Description 1. Technical Support: Provide second- level technical support to end-users via phone, email, or in-person. 2. Issue Resolution: Troubleshoot and ... downtime and ensure operational efficiency. 3. Ticket Management: Manage service desk tickets, ensuring timely resolution and accurate documentation of all support… more
- SHI (Austin, TX)
- …technology you need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical support ... 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of...are developing a deeper technical specialization within the service desk environment. This position is hybrid in our Austin… more
- Koniag Government Services (Chantilly, VA)
- …testing and participate in code reviews + Support FTP and SFTP transmission operations + Implement Help Desk resolutions for Level II and III tickets + Apply ... STIG compliance requirements + Experience with FTP and SFTP protocols + Familiarity with Help Desk ticketing systems + Ability to create and maintain technical… more
- RxBenefits (Birmingham, AL)
- The Manager, Service Desk and Endpoint Management is responsible for leading the technical support operations and endpoint device strategy across the organization. ... high standards of customer service. _Essential Job Responsibilities Include:_ _Service Desk Leadership_ + Develop and execute IT support and automation strategies… more
- Access Dubuque (Dubuque, IA)
- …and configuration of PC / MAC hardware + Documentation and mentoring of the Help Desk + Client- level networking troubleshooting skills to assist with ... organized Client Support Technician who has experience with troubleshooting client level hardware/software and experience with Microsoft and Apple software products.… more
- Ally (Raleigh, NC)
- …build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so ... Sitting at the heart of Ally's Treasury Organization, the Funding Desk 's key responsibilities are to manage enterprise liquidity, generate short-term cash… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR High School Diploma ... Service Desk Incident Manager Clearance Required: Secret Clearance Locations:...to ensure ticket queues are efficiently managed and service level agreements are met. This position supports seamless IT… more