- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- TEKsystems (Phoenix, AZ)
- IT Service Desk / Help Desk Job Description + Mid Level : Skills equiv. to 3-5 years in comparable IT Support position. + Responsible for IT helpdesk and/or ... for customers systems. + Experience with 1st and/or 2nd level enterprise support in a O365 / Windows environment...Mac OS Bachelor's or Associates degree in Information Skills Help desk , Windows 10, Active directory, remedy,… more
- Insight Global (San Leandro, CA)
- …handling technical lead responsibilities. Role Overview We are looking for a mid-to-senior level Help Desk Specialist with strong customer-facing skills and ... https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Must-Haves * 5+ years in Help Desk /Desktop Support roles. * Expertise in Windows,… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …MD area. The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/Tier 1/ Level 1 support. They will provide phone ... **All openings require a TS/SCI with polygraph clearance to start.** The Level 0 Help Desk Specialist shall possess the following capabilities: + Four… more
- Chenega Corporation (Arlington, VA)
- …the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards + ... **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA** Are...cutting-edge technology and take your career to the next level ! We deliver essential technological services to our customers… more
- Ozarks Medical Center (West Plains, MO)
- …both desktop and laptop users. An important aspect of this role is to mentor entry level tier-1 help desk personnel. This person will also interact with ... The Tier 2/3 IT Help Desk Support Analyst functions as a key team member in a customer-service driven environment and provides Tier-2 and Tier-3 support for… more
- General Dynamics Information Technology (Wright Patterson AFB, OH)
- … expertise along with a drive for innovation to GDIT. Our ** Help Desk Specialist** must have: + **Security Clearance Level :** Active Secret clearance + ... a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required Certifications:** DoD 8140… more
- North Wind Group (Birmingham, AL)
- …for the timely resolution of technical issues. + Assist Tier 1 help desk in resolving issues beyond their level of support. + Escalates more complex ... Location: Birmingham, Alabama Title: Help Desk II Schedule (FT/PT): Regular Full Time Travel Required: No Government Clearance: Ability to Obtain For over 25… more
- University of Southern California (Los Angeles, CA)
- …required. + System Maintenance * Respond to or direct requests for tickets related to help - desk level issues around the CLM. * Develop documentation to ... skills and a strong commitment to and affinity for delivering the highest level of customer service. Essential Duties: + Daily Operations * Provides daily… more
- Flynn Applebee's (Menifee, CA)
- …*Process invoices for stock and supplies HELP DESK SUPPORT Takes all 1st level help desk calls from the AII Help Desk for Hardware issues. ... Will distribute 2nd level help desk calls to the appropriate personnel, ie, POS Manager, Network Administrator or Application Developers. *Contact AII … more