- Belay Technologies (Annapolis Junction, MD)
- …for all of the client/server/storage/network devices, mobile devices, etc. The SA provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, ... while off duty, on an on-call basis. + The Level 3 System Administrator shall possess the following capabilities:...troubleshooting and maintenance of IT systems + Provide Tier 1 ( Help Desk ) problem identification,… more
- Themis Insight (Fort Meade, MD)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem ... and updates to improve reliability, security and performance. The Level 2 System Administrator shall possess the following capabilities:...troubleshooting and maintenance of IT systems + Provide Tier 1 ( Help Desk ) problem identification,… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- …of completion. + 0-2 years Personal Computer experience including customer support or Help Desk ; 0-2 years of customer service or public relations experience; ... The Service Desk (Tier 1 ) Support Contractor will...ability to manage incidents in alignment with defined service level agreements (SLAs). The contractor will support a wide… more
- Serco (Herndon, VA)
- …manages multiple government contracts in cloud environments with providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... lead your team to provide high quality network and help desk support to our current and...process please email: [email protected] or call the HR Service Desk at ###, option 1 . Please note,… more
- KidsPeace Childrens Hospital (Bethlehem, PA)
- …requests from the user community at all KidsHaven locations. Coordinate issues with Help Desk personnel and works closely with Systems and Network ... organization's computer users to determine hardware/software problems. + Provide level 1 and level 2...support to employees of KidsHaven by working with the Help Desk ticketing system and monitoring IThelp… more
- Hawaiian Electric (Honolulu, HI)
- …and/or customer requirements, within budget and time constraints. As needed, performs second- level help desk functions. ESSENTIAL FUNCTIONS: + ... and/or applications to meet customer needs (new or modifications). As needed, provides second- level technical support for Help Desk . + Collaborate with… more
- Veterans Affairs, Veterans Health Administration (Gainesville, FL)
- …information systems, inventory records, and communicating with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination ... technology located at assigned site; Communicates with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of… more
- Stanford University (Stanford, CA)
- …will change due to building schedule changes. Overtime hours will be required at least 1 weekend per quarter to help staff extra building hours for exam weeks. ... and check-out. As a backup to our entry Welcome Desk , the Specialist performs visitor registration and bag inspection....inspection. At the Media Center, the staff member will help patrons use materials (microfilm, DVDs, video games) and… more
- Regions Bank (Hoover, AL)
- …on the help desk service team: + Certified Help Desk Professional (CHDP) **Preferences** + One ( 1 ) year of leadership or supervisory experience + ... the day-to-day operations of a Technology Services team for help desk services, desktop services or telecommunication...Market Range for where the position is located and level of the position. **Job Range Target:** **_Minimum:_** $87,797.90… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... operations by leveraging cutting-edge technology and take your career to the next level ! Chenega Agile Real-Time Solutions (CARS) was created with the purpose of… more