- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven analysis of… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Senior Specialist II** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...(KR), Service Request (SR), Problem Management (PM), and Service Level (SL) modules **Experience:** At least 2 … more
- Chenega Corporation (Washington, DC)
- …and take your career to the next level ! SecuriGence is seeking a **Service Desk Technician Tier 2 ** to join our IT support team in Washington, DC. This ... **Req ID:** 37918 **Summary** **Service Desk Technician Tier 2 ** **Washington, DC**...approved ticketing system, ensuring timely resolution and adherence to service- level agreements (SLAs). + Deliver VIP and executive- level… more
- General Dynamics Information Technology (Washington, DC)
- …*Shift options listed at the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele ... **Req ID:** RQ202730 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...in the heart of our nation's capital. As a Help Desk Technician, you are the foundation… more
- General Dynamics Information Technology (Quantico, VA)
- …clearance. + **Required Experience:** 2 + years of IT support experience in a Help Desk environment + Experience with Remedy or other ITSM tools + **Required ... **Req ID:** RQ205470 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Service… more
- Sargent & Lundy (Chicago, IL)
- …to enhance our data infrastructure and support analytics initiatives. Role Overview The IT Help Desk Lead is responsible for overseeing daily operations of the ... IT Help Desk team to ensure timely and...trends. Customer Service & Communication + Ensure a high level of customer satisfaction by fostering a customer-first culture.… more
- US Tech Solutions (White Plains, NY)
- …Tracking of all Assets from purchase through to disposal). + Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile ... of responsibility. + For system outages, escalate issues to 3rd Level Support (via email, desk /cell phone, text messaging) and assist the support team as… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support,Technical Support,Troubleshooting **Certifications:** Security+, CE ... **Req ID:** RQ208425 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician SWINGS - 1400-2200 Transform… more
- Insight Global (West Palm Beach, FL)
- Job Description Our client is looking for a first level Help Desk Specialist to provide fast and efficient technical assistance to our agencies users. They ... the ability to multi-task is a must. An excellent Help Desk Specialist must have good technical...a 6-12 month contract and can extend up to 2 years. The role pays $18-24/hour. We are a… more
- Citi Trends (Savannah, GA)
- …Schedule: + 10 hour shift + Overnight shift Education: + Associate (Preferred) Experience: + help desk : 2 years (Preferred) Location: + Savannah, GA 31408 ... issues in a timely manner + Coordinate with Store Help Desk associates at the start of...+ Associate's Degree in Information Technology or related field, 0- 2 years related experience and/or training; or equivalent combination… more