- Kennedy Krieger Institute (Baltimore, MD)
- **Overview** The Help Desk Associate provides prompt and efficient front line support for customers of the Information Systems (IS) department at the Institute. ... systems. **Responsibilities** 1. Maintain and support the Institute's IS help desk . Answer calls and address user...address user concerns in a helpful and courteous manner. 2 . Provide end user support and serve as primary… more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... **Req ID:** RQ202847 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...**Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with… more
- Stanford Health Care (Palo Alto, CA)
- …will do** + Provide tier- 2 support of application incidents reported through the help desk ; including 24/7 on call coverage as required + Provide analytical ... with other information technology teams including Infrastructure, Integration, Reporting, and the help desk + Implement changes using documented procedures that… more
- University of Pennsylvania (Philadelphia, PA)
- …The HireIT Senior IT Support Specialist - Leadership Support provides direct desk -side support for executive- level individuals on both Windows and Macintosh ... to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We...the functional area's ticket queue, acting as a tier 2 escalation point for client issues, and providing meeting… more
- Chenega Corporation (Fort Belvoir, VA)
- …Support Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests to ... TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests...the Help Desk and monitor the progress of… more
- ASM Research, An Accenture Federal Services Company (Portland, OR)
- **General Summary** Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of ... Service Desk technicians to resolve and escalate user incidents and...of customer satisfaction. + Actively looks for ways to help people in the most efficient manner. + Uses… more
- New York State Civil Service (Brooklyn, NY)
- …effective organizational skills, tact, and diplomacy while performing with the highest level of integrity. 2 . Utilize investigatory techniques, and knowledge of ... NY HELP No Agency Taxation & Finance, State Title...the hiring process, and removal from employment.Appointment to each level of the 2 -year traineeship will depend… more
- CACI International (Springfield, VA)
- …Service Level Agreements (SLA). * Documents resolutions and updates self- help and staff knowledge bases. * Alerts management to recurring problems and ... Center. The Shift Supervisor ensures monitoring, tracking, proper severity Level of incidents, and the escalation of incidents affecting...support critical operations. Work hours to be assigned: Panama ( 2 on, 2 off, 3 on, … more
- Louisiana Department of State Civil Service (Thibodaux, LA)
- …in a Career Progression Group (CPG) and may be filled as an Administrative Coordinator 1, 2 , 3 or 4. The level at which the vacancy is filled will be ... of payroll reports. + Provides coverage for the receptionist desk when requested to do so, including greeting customers,...no experience and/or am uncomfortable adapting to change + 2 = I have limited experience or require assistance to… more
- Commonwealth of Pennsylvania (PA)
- …clerical, and fiscal support needed for success in programs and partnerships that help our aging community members access services and achieve a better quality of ... + No 02 How many years of full-time paraprofessional level or higher experience do you possess? + 4...more + 3 but less than 4 years + 2 but less than 3 years + 1 but… more
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